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Elizabeth Ehindero

Elizabeth Ehindero

Human Resources Generalist

Human Resources

Niagara Falls, Ontario

Social


About Elizabeth Ehindero:

I am results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through training, motivation, and performance management. Hands-on knowledge of problem-solving, optimal practices for talent management, customer service relations and highly initiative-driven.

 

Experience

GUEST SERVICES AGENT11/2022- till date

Great Wolf Lodge Water Park Resort | Niagara Falls, Ontario                           

 

  • Welcomes guests, answers questions, responding to requests.
  • Establish credit by verifying credit cards or obtaining cash and collecting payment for incidentals.
  • Register guests by obtaining or confirming room requirements verifying pre-registration information, assigning rooms, and issuing guest room keys and packages.
  • Directs guest to room and suggests parking location.
  • Provide information to guests by monitoring and responding to messages, emails, phone calls and any in-person inquiries.
  • Secures guests’ valuables by processing lost and found to the housekeeping department.
  • Respond to Guest grievances and follows-up as required.

SENIOR REVENUE OFFICER- SOCIAL MEDIA MANAGER/SECRETARY           07/2018 to 02/2020

Lagos State Internal Revenue Service | Lagos, Nigeria

  • Provide guidance and service on various financial problems to assist taxpayers' in resolving tax issues.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Conduct research, interviews and investigations for information pertaining to alleged criminal violations.
  • Prepare management meetings, agendas and minutes
  • Oversee customer service interactions on social media platforms.
  • Interpret online analytics to determine the effectiveness of social media campaigns.
  • Coach employees Agency-wide on content creation best practices.

REVENUE SUPERVISOR (TEAM LEAD-TAX COMPLIANCE)                              

                                                                                              07/2011 to 05/2018

Lagos State Internal Revenue Service | Lagos, Nigeria

  • Optimize organizational systems for payment collections, deposits, and recordkeeping.
  • Establish and update work schedules to account for changing staff levels and expected workloads.
  • Educate taxpayers on Taxation: rights and civic responsibilities.
  • Tax Assessment and Computation for SMEs
  • Monitor Tax Compliance

Education

Graduate Certificate | Human Resources Management, Niagara College, Canada. (EXPECTED IN 06/2023)

Bachelor of Arts | English Language and Literature, Covenant University, Nigeria (2009)

 

First Aid/ AED / CPR Certification - 2023

Associate Member, Chartered Institute of Personnel Management of Nigeria- 2015

 

 

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