About Elizabeth Ehindero:
I am results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through training, motivation, and performance management. Hands-on knowledge of problem-solving, optimal practices for talent management, customer service relations and highly initiative-driven.
Experience
GUEST SERVICES AGENT11/2022- till date
Great Wolf Lodge Water Park Resort | Niagara Falls, Ontario
- Welcomes guests, answers questions, responding to requests.
- Establish credit by verifying credit cards or obtaining cash and collecting payment for incidentals.
- Register guests by obtaining or confirming room requirements verifying pre-registration information, assigning rooms, and issuing guest room keys and packages.
- Directs guest to room and suggests parking location.
- Provide information to guests by monitoring and responding to messages, emails, phone calls and any in-person inquiries.
- Secures guests’ valuables by processing lost and found to the housekeeping department.
- Respond to Guest grievances and follows-up as required.
SENIOR REVENUE OFFICER- SOCIAL MEDIA MANAGER/SECRETARY 07/2018 to 02/2020
Lagos State Internal Revenue Service | Lagos, Nigeria
- Provide guidance and service on various financial problems to assist taxpayers' in resolving tax issues.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Conduct research, interviews and investigations for information pertaining to alleged criminal violations.
- Prepare management meetings, agendas and minutes
- Oversee customer service interactions on social media platforms.
- Interpret online analytics to determine the effectiveness of social media campaigns.
- Coach employees Agency-wide on content creation best practices.
REVENUE SUPERVISOR (TEAM LEAD-TAX COMPLIANCE)
07/2011 to 05/2018
Lagos State Internal Revenue Service | Lagos, Nigeria
- Optimize organizational systems for payment collections, deposits, and recordkeeping.
- Establish and update work schedules to account for changing staff levels and expected workloads.
- Educate taxpayers on Taxation: rights and civic responsibilities.
- Tax Assessment and Computation for SMEs
- Monitor Tax Compliance
Education
Graduate Certificate | Human Resources Management, Niagara College, Canada. (EXPECTED IN 06/2023)
Bachelor of Arts | English Language and Literature, Covenant University, Nigeria (2009)
First Aid/ AED / CPR Certification - 2023
Associate Member, Chartered Institute of Personnel Management of Nigeria- 2015
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