Shruti Patel

Pursuing Pharmacy Tech.

Tim Hortons - Team Member (November 2023 – June 2024)
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Prepared and served a variety of food and beverage items while ensuring food quality and safety standards.
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Maintained a clean and organized workspace to promote efficiency and guest satisfaction.
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Handled cash transactions accurately and managed inventory effectively.
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Provided friendly and efficient customer service, contributing to a positive guest experience.
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Collaborated with team members and demonstrated strong communication skills in a fast-paced environment.

Customer Service Representative October 2022 – April 2023
Pharma Plus Ltd / Lusaka, Zambia
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Handled customer inquiries, answered questions, and resolved problems in a timely manner.
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Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
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Followed ‘Up-Selling’ techniques and sales strategies in order to maximize the sales.
Cashier January 2022 – August 2022

Shoprite / Lusaka, Zambia
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Provided excellent customer service by assisting members, answering inquiries, and addressing concerns.
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Handled cash transactions.

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Scanned goods and ensure the pricing is accurate, issue receipts, refunds.
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Collected payments in cash and credit.

January 2022 – August 2022

Pre- Health Sciences - Centennial College.

Pharmacy Technician - Confederation College.