Emily Peters

Highly motivated and results-oriented hospitality professional with over 10 years of experience in customer service, sales, and leadership. Proven ability to exceed guest expectations, manage teams, and ensure smooth operations in upscale dining environments. Experienced in supervising staff, managing inventory, and ensuring compliance with safety and sanitation regulations.

Swagman Racks

Penticton, BC

09/2023 - 07/2024

Canadian Territory Manager

• Relationship and account management including but not limited to; accepting and processing orders, organization of back orders, providing product education, reaching sales targets, opening new accounts through cold calls/emails and follow ups, ensuring account happiness and maintaining positive relationships.
• Assisting in inventory control and management.
• Providing exceptional, personalized customer service to all customers, rather than just owned accounts.

OK Falls Hotel

Okanagan Falls, BC

03/2023 - 11/2023

Lead Server

Ensuring guest happiness and total satisfaction through service/delivery of food and drink of their selection, assisting guests in making selections from the menu via intelligent food and drink pairing suggestions and upselling.

Assisting service team through managing their workload and supporting wherever necessary. Communicating with the rest of the Management team for identifying current/future potential issues and developing policies/procedures for proactivity.

Executing full opening/closing of the restaurant and bar (depending on the shift scheduled). Maintaining restaurant cleanliness and rigorous sanitization protocols to protect guest and staff health and well-being.

Here's The Thing Vineyards

Oliver, BC

04/2022 - 10/2022

Tasting Room Assistant/Food Program Coordinator

• Daily responsibilities including, but not limited to; opening Wine Shop each morning, balancing cash AM, dropping deposit PM, ensuring general Winery cleanliness, assisting with Social Media execution (photography, creating Release agreements, editing, posting, etc.)
• Spearheaded the Food Program (picnic style charcuterie boxes, sandwiches, snacks) through item ordering, food preparation, ensuring adequate stock available to purchase throughout the day.
• Hosting tastings - educating guests on winemaking/vineyard health, selling bottles/cases of wine, signing up customers for Wine Club, identifying customer's preferences in wine and suggesting various neighbouring establishments for food/drink/activity.

Mustang Powder Lodge

Revelstoke, BC

11/2021 - 02/2022

Sommelier/Bartender

Maintenance, inventory control, and cleanliness of lodge bar, dining room, social mezzanine and boutique area.

Operating bar; memorization of guest names to ensure accurate tab maintenance throughout their stay, tailoring cocktails to guest preference, maintaining guest leftover wine for later enjoyment, beer line maintenance/care.

Creation of wine pairings for the 5-course dinner served on the final night of each trip (menu and pairings created day-of), suggested wine pairings by the bottle and glass created for every dinner without hosted pairings. Curated and hosted wine/liquor tastings for up to 20 guests.

See Ya Later Ranch

Okanagan Falls, BC

06/2021 - 10/2021

Event Assistant

• Assisting and leading execution of weddings, elopements, and other onsite events held at the winery.
• Communicating with couples via email and telephone to organize site tours, provide information on various packages, and facilitate bookings.
• Ensuring adequate stock of various items needed for events, keeping vendor relationships thriving, updating public and internal documents for accuracy.
• Setting up event space per standard settings, or as specified by couples, in addition to tearing down to resume normal winery operations.
• Assisted in winery operations including opening/closing property, cashing in/out, Concierge, hosting tastings, stocking shelves, general cleanliness.

Swagman Racks

Penticton, BC

01/2020 - 04/2021

Customer Service & Sales Assistant

• Assisting customers with technical help, warranty claims, product information and B2C ordering via telephone and email.
• Assisting accounts with product information, invoice inquiries, product recommendation, ordering via B2B/telephone/email, and warranty claims.

Supporting Territory Managers and Administration Coordinator by organizing/creating documents, order entry/inquiries/transmission to warehouse(s), generalized daily assistance.

Miradoro Restaurant

Oliver, BC

04/2019 - 08/2019

Server/Assistant Manager

• Ensuring guest happiness, satisfaction and safety while in the restaurant.
• High-caliber clientele requiring utmost respect and attention to detail, ensuring dietary requirements are being met, coordination with kitchen and service staff to get perfect timing on food/drink delivery.
• Maintaining restaurant cleanliness in all aspects; floors, windows, tables, washrooms, and back/staff areas.

Scheduling, cash outs, locking up the building, deescalating issues that may arise with guests in a tasteful and timely manner.

Bartier Bros. Winery

Oliver, BC

05/2018 - 05/2019

Tasting Room Associate/Vineyard & Cellar Hand/Quality Control Tech

• Educating and involving guests in wine tastings and the happenings of the winery in a professional and non-pretentious way.
• Wine Shop cleanliness, daily cash ins and outs, securely locking the shop with personal set of keys and alarm code.
• Learning to care for growing grape vines, spotting potential issues before they arise, irrigation training, and ensuring vineyard cleanliness in the process as the vineyard is visible from the Tasting Room.

Mike Wiegele Helicopter Skiing

Blue River, BC

11/2016 - 12/2017

Food & Beverage Supervisor

Winter:

Oversee the dining room operations during the winter season, prioritizing guest satisfaction and safety.

Ensure strict adherence to allergen labeling protocols and provide personalized assistance to guests with dietary needs.

Curate daily wine pairings to complement the five-course dinner, proactively upsell wine to guests during social gatherings, and assist servers in recommending wines that match individual preferences.

Efficiently locate wines from three separate cellars to fulfill guest requests.

Coordinate and execute helicopter lunches, ensuring timely delivery to guests.

Summer:

Manage the Saddle Mountain Restaurant during the summer season, fostering a positive environment for both guests and staff.

Maintain adequate inventory of wine, beer, and other beverages, while also ensuring a sufficient supply of dry goods.

Cultivate strong relationships with suppliers through regular communication and timely orders.

Conduct monthly inventory checks and keep restaurant menus updated.

Uphold high standards of cleanliness both inside and outside the restaurant.

Oversee the execution of bus tour BBQs hosted at the main lodge.

Serving It Right certified (valid through 2026)