Ervin Julius Bautista

2022-02 – 2022-04
Software Delivery Consultant
Appficiency Inc.
Mississauga, Ontario, Canada
• Provided instream support, and product implementation to clients.
• Troubleshoot Netsuite Construction Third-Party applications to accommodate client business processes.
• Collect requirements, and present enhancement requests to Product Management and Engineering.

2021-05 –
2022-01
Technical Support Engineer (SCA)
Oracle Netsuite
Makati City, Philippines
• Specializes in providing support for clients' E-commerce web stores hosted through NetSuite and usage of NetSuite Mobile Application.
• Troubleshoots customization problems to isolate if the issue is within NetSuite's core functionality or caused by the customization made from the client's side.
• Responsible to interface with NetSuite clients and its subsidiaries for high quality software support, business process questions and resolves technical support issues in a timely manner.

2020-08 –
2021-04
Quality Assurance Engineer
Dice 205 Digital Corporation
Mandaluyong City, Philippines
• Creates test plans and end-to-end test cases.
• Designs and develops test scripts for test automation on different testing environments.
• Performs software testing manual and automated (Functional and Non-Functional).
• Bug monitoring and reporting using tracking tool software.
• Involved in test planning and frameworks strategies for quality assurance activities.

2018-09 –
2020-05
Postgraduate: Advanced Project Management and Strategic Leadership
Lambton College – Mississauga Campus
• Student of the Term (Fall 2018)
• Project Management Institute (PMI) Member 2018- Current
• Developed projects involving Project Management principles.

2013-05 –
2017-10
Bachelor of Science: Information Technology
De La Salle University - Manila, Philippines
• Completed courses involving Systems, Analysis, Design, and Implementation, Database Administration, Networking, Quality Assurance, and Information Security.
• Trained in modern and traditional software development
life cycles.
• Dean's List Awardee and graduated with a GPA of 3.112.