
Esther Kavira Malonga
Customer Service / Support
About Esther Kavira Malonga:
I am Esther Kavira Malonga ,graduated in project management and planning with an ability to adapt quickly with accuracy in new skills and procedures, Can easily identify what needs to be done without being asked to do so to see tasks through to completion, Bilingual with skills to contribute to the company's common goals, Adapt well to change, Reliable and very outgoing with good communication based on work ethic, Integrity in working in a team with professionalism while respecting diversity. Good customer service experience with professional customer service knowledge.
Experience
Cleaning of 8-bedroom rental house on 59 Lyndale, Av Canada, Ontario since January 2024.
- Clean the house and wipe the surfaces and make them clean
- Tidy up living areas
- Weed the paddock and shave the grass
- Remove snow from car parking area and pedestrian area
- Put bins outside for rubbish collection in accordance with government Programme.
Cleaning a house in Tangiers Kanata Canada, Ontario since January 2024.
- Sweeping, mopping, and vacuuming floors.
- Dusting surfaces and furniture.
- Cleaning and sanitizing restrooms and kitchens.
- Emptying trash receptacles and disposing of waste appropriately.
- Restocking consumable items such as toilet paper and soap.
- Adhering to safety protocols and using cleaning chemicals safely.
MONUC (United Nations Organization Mission in the Democratic Republic of Congo) : Cleaner January 2005-Descebre 2008
- Clean the interior and exterior of the MONUC enclosure.
- Cleaning windows, glass surfaces, desks, carpets, upholstered furniture, sorting different types of waste, emptying bins for collection.
- Own the clinic Level 1 Monusco-Goma 2017-2018 weekend depot.
- Clean the inside and outside of the containers of the MONUSCO Level 1 clinic designed as a depot for medicines.
- Wash the windows, walls, ceilings and carpets of all the containers.
- Put all the medication boxes in order according to the order given by the clinic's assistant doctor.
- Throw all rubbish into the bins for collection.
- Set aside all expired medication for the next evantory.
MONUSCO (United Nations Organization Stabilization Mission in the Democratic Republic of Congo) : Security Assistant July 2014- June 2023
- Ensure the smooth day-to-day running of the Unit, including the areas where the identification machines are installed:
- Assist in the processing of United Nations Organization identity cards for staff members of the United Nations Organization Stabilization Mission in the Democratic Republic of Congo, military contingents, United Nations Organization agencies, funds and programmes.
- Organize security briefings on the issuing of United Nations Organization identity cards,
- Examine and verify all supporting documents for identity/access card applications in accordance with existing standard operating procedures (SOPs) and in coordination with the human resources (HR) sections of the United Nations Organisation Stabilization Mission in the Democratic Republic of Congo and United Nations agencies, funds and programmes,
- Issue and renew identity cards for national and international staff, military contingents and United Nations agencies, funds and programmes.
- Issue firearms permits to qualified security guards.
MONUC (United Nations Organization)-GOMA : Security guard February 2009-June 2014
- Control access to establishments from guard posts.
- Direct visitors to appropriate areas.
- Making rounds in designated areas to prevent theft, vandalism and fire.
- Enforcing rules and regulations as well as an establishment's security and emergency measures to maintain order.
- Checking the security of passengers and baggage at airports, resolving conflicts collection.
Nyiragongo Primary School (EP NYIRAGONGO) GOMA : Teacher from September 2003-July 2004
- Prepare the subjects to be taught to the pupils according to the established and approved Programme
- Introduce pupils to the subject prepared using discussions and presentations with model examples to illustrate the subject.
- Organize activities to promote students' physical, intellectual and social development.
- Distribute and correct homework.
- Ensuring classroom discipline and reporting behavioural problems to the principal.
- Participate in pedagogical meetings, educational conferences and teacher training workshops
- Evaluate student progress, identify individual needs and implement remedial programs as required.
- Discuss results with parents and school authorities.
- Ensure classroom discipline and report behavioral problems to school authorities.
- Participate in staff meetings, educational conferences and training workshops.
- May supervise teacher trainees.
Education
STUDIES
- DIPLÔME DE GRADUAT en Gestion et Administration des Projets, option planification des projets à l'Université Ouverte de Goma-DRC 2005-2008.
- DIPLOME D'ETAT en Pédagogie - Générale à l'Institut de Goma -DRC 1995-2003.
- Comparative evaluation of studies carried out outside Canada by WORLD EDUCATION in 2020.
- WHMIS Certificate
- SIMDUT Certificate
- Food Handling Certificate
- First Aid Certificate
- Level 5 English Certificate
- French level 6 Certificate
- IT : Microsoft Office (including Word, PowerPoint, Outlook, Microsoft Team, Avenue,).
- Training on Field Security Section, Field Control System ; UMOJA ESS/MSS, 2018 - 2018
- Training Course on Security and Approaches in the Environment 2011-2011
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