Esther Onuorah

Esther is a dedicated individual. 

PROFESSIONAL PROFILE 

• Knowledge and training on land acknowledgment and Indigenous Canadians workshop 
• Knowledge of Indigenous Canadians Welcome New Canadians 
• Knowledge of Gender Equality and Manitoba Human Right 
• Highly organized Customer Service Officer/ Office Administrator with exclusive year of experience in office administration. Self-motivated with strong analytical skills. 
• Excellent communication and organization skills; able to perform general administrative functions with speed and accuracy; administers general reception functions including typing, printing and manages electronic document database.  
• Excellent computer skills or technology knowledge; high accuracy percentage with proficient Microsoft Office suite ability (Microsoft Excel knowledge). 
• Great customer services skills and trade experience; dealing tactfully with customers visitors and employees. 
• Strong interpersonal and time management skills. Able to prioritize workload, meet deadlines and multi-task, thereby meeting the company’s goals and objectives. 
• Able to work independently, and have a proven track of team player with other department members in organizations. 

SKILLS AND COMPETENCES 

Communication/Customer Services Skills 

• Answering multi-line phones, routed telephone calls, efficient client service and customer focus, to establish and maintain effective relationships with customers.  
• Handling incoming internal and external customer inquiries 
• Managing and reconciling customer’s account. 
• Excellent written communication skills by preparing high quality, accurate reports. 
• Treating each user with dignity, courtesy, and respect as the most important person on the planet  
• Providing real-time scheduling support; maintaining project awareness in order to keep Project Manager and others informed about the status and potential of projects. 
• Delivering exceptional customer services. 

Administrative and Organization Skills  

• Performing administrative/paperwork functions such as filing, mailing, and compiling expense reports, photocopying and scanning documents. 
• Managing accounts payables and receivables; managing expenses by processing employee timesheets; and performing monthly bank reconciliations. 
• Data entry of analysis results in the Microsoft Excel spreadsheet and finally in the company’s database.  

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• Performing accurate computer data input and record keeping; implement an electronic filing system to improve document flow and management. 
• Preparing and participating in all meetings with the project team, and consultants; taking detailed minutes of meetings and distributes in a timely manner. 
• Organizing appointments with customers and sub-contractors by sending emails, letters and faxes; have discretion in keeping confidential information. 
• Managing safety supplies and office stationery (inventory) by restocking supplies and creating purchase orders (PO’s) to maintain adequate stock levels.  
• Handling packages and couriers, binding of documents, and handout packages. 
• Working with the company’s incoming correspondence and performing proofreading of documentation.  

Analytical Skills  

• Providing quality assurance checks. Monitoring project plans and project schedules. 
• Arranging maintenance and repair of office equipment with dealers, this assists against an abrupt stop of projects, coordinating deficiencies in a timely manner. 
• Working with the project manager in budget forecasting and risk analysis of projects.  • Coaching new employees on administrative procedures, mentoring on company policies. 

WORK EXPERIENCE 

Cerified scrum master

Scrum Aliance.                                                                                                                    2022 

Certified associate in project management (CAPM)                                                         

Project Management Institute (PMI)                                                                                  2022

Bachelor of Social Science, Economics. 

Nnamdi Azikiwe university, Awka.                                                                                     2013 

West Africa Examination Council                                                                                       

High School Certificate                                                                                                        2008