Imran Bin Jafar

▪ Total 7+ years of experience where 2 years as Customer Experience Associate.
▪ Proficient in providing excellent customer service, addressing product inquiries, and resolving issues.
▪ Strong interpersonal and communication skills, adapting to diverse customer needs.
▪ Managed administrative tasks, including record-keeping, scheduling, and data entry.
▪ Conducted in-depth business analysis, providing valuable insights for decision-making.
▪ Handled sales transactions and managed inventory, ensuring accuracy and compliance.
▪ Proven ability to multitask and prioritize responsibilities effectively.

Total 7+ years of experience where 2 years as Customer Experience Associate and 5+ years of experience as a Manager, IT (DevOps).

1. Master of Engineering in Electronic Systems Engineering (Sep 2021 - Aug 2023)
   University of Regina, Regina, SK
   CGPA: 88.77%
2. Bachelor of Science in Electrical and Electronic Engineering (Jan 2010 - Jan 2014)
   BRAC University, Bangladesh
   CGPA: 3.94 out of 4.00 (WES Equivalent)