Ethan Graham

Hello peers, my name is Ethan Graham, I'm a Canadian citizen having completed my Business Administration - Human Resources advanced diploma at Niagara College.

I'm a self-driven, inspired, and highly motivated professional with over 5 years of customer service experience. I am always willing to embrace challenges and find ways to enhance my HR skillset. Additionally, I'm currently seeking an opportunity to learn and grow as a professional in this constantly evolving industry.

Please do not hesitate to reach out and connect with me!

Bethesda Services Senior Administrative Assistant – Adult Clinical Services (Full-Time)

9/2023-4/2024. Thorold, ON

• Worked strongly alongside Developmental Support Services Ontario (DSO). Collected Client referrals and implemented them in the Bethesda Data Base and Nucleus Labs systems.
• Conducted choice appointments with clients and Behavior Consultants.
• Assisted with managing the phone call soundboard. I received sensitive, confidential, or urgent calls. In addition, I contributed to managing the Adult Clinical Services soundboard.
• I have experienced presenting any organizational changes regarding administrative staff. Collecting meeting minutes and organizing meeting agendas.
• Managed purchasing orders for the Behavior Support Services (BSS). This included but was not limited to Speech & Language Pathologists, Occupational Therapists, and Behavior consultations.
• Processed all Invoices in the BSS department.
• Managed petty cash for the BSS department.
• Reconciliation of Mastercard and petty cash purchases.
• Created and reorganized payroll schedules for the BSS team. Ensured all schedules were accurate before submitting payroll.
• Managed purchase orders for all office supplies, and ensured all office supplies were organized and available for peers.
• I assisted with a wide variety of projects/tasks. Such Projects included - Prepping for the Wonder Of Me Group and Zones Group (both tasks required calling clients, getting clients to answer pre-screen questionaries, sending teams invites, and monitoring sessions). Additionally, I have assisted Admin team members with updating the administrative e-manual & modifying job duties.

Bethesda Services Human Resource Assistant (Contract)

6/2023-9/2023. Thorold, ON

• Supported the HR team by conducting Buddy Interviews (Interviewed new front-line staff through their second, sixth, and twelfth week of employment) and implemented the scores/results into a KPI tracker.
• Managed the scanning process - Collected employee's physical employment files and converted it to a digital employment file.
• Managed reference calls for the HR recruitment team.
• Collected Applications, reviewed resumes, and scheduled interviews.
• Participated in biweekly HR meetings. Provided useful insight on organizational culture and organizational strategies.
• Conducted health & safety inspections. This included fire inspection, health & safety manual revamp, and on-site job safety.

Andrew Peller Limited People & Culture Generalist (CO-OP)

3/2022-6/2022. Grimsby, ON

• Fully capable of processing Payroll (ensuring employees are paid on time, adding any additional bonuses/allotments) and removing employees out of the Dayforce system within a stipulated time.
• In charge of organizing all physical copies of new hires, re-hires, full-time & part-time employees.
• Implemented full-time/part-time employees into the Dayforce system while ensuring all information is correct and accurate.
• Participating in the fiscal year meetings – Provided recommendations to enhance the on-boarding process.
• Contract Write ups - My daily duty consisted of writing up contracts for seasonal part-time and full-time workers, permanent part-time workers, and permanent full-time workers.
• Managed the weekly newsletter – I had the ability of editing organizing and collecting important information that was directly related to the progress within the company – welcoming new hires, included job postings, any updates regarding estate events, new wine shops or wine shop events, and new monthly incentive programs.

At Niagara College, I had the opportunity to meet some amazing people and professors. It's a privilege to be able to network and socialize at a place that expresses culture, creativity, and a sense of belonging. I had several assignments/projects that opened doors for my peers and I. I was able to collaborate with Excelsior Community College (ECC) introducing the benefits of incorporating a new recognition system. I also had the opportunity to work with the Town of Lincoln reviewing policies & procedures, creating risk assessments, and had the opportunity to present our findings to the HR team. At Niagara College, I had the opportunity to meet some amazing people and professors. It's a privilege to be able to network and socialize at a place that expresses culture, creativity, and a sense of belonging. I had several assignments/projects that opened doors for my peers and I. I was able to collaborate with Excelsior Community College (ECC) introducing the benefits of incorporating a new recognition system. I also had the opportunity to work with the Town of Lincoln reviewing policies & procedures, creating risk assessments, and had the opportunity to present our findings to the HR team.

Skills: Culture Change · Social Media Communications · Networking · Team Leadership · Interpersonal Skills · written and verbal communication skills · Team Building · Teamwork · Emotional Intelligence · Cross-team Collaboration