Ethel de Gracia

Experienced production, logistics and quality management professional with extensive exposure gained from various industries and has demonstrated consistent attention to details thus progressively advancing to more senior role in previous and current employment. Excellent communication skills, organized, team player, and customer service oriented. Known for my resilience and trouble-shooting skills have excelled in instituting cost saving initiatives and continuous improvement.  Has high regards for safety, quality and productivity. 

• Production Operations, Planning & Scheduling
• Logistics, Inventory Control & Management
• Quality Management 
• Lean Manufacturing Concepts , 5S and Continuous Improvement
• Total Quality Management & ISO 9001, 1400, 17025, GMP and HACCP, Internal Quality Auditor
• Team Management , Coaching and Training 
• Proficient in using MS Office, internet tools, ERP (i.e. SAP, Navision, etc.)

Experienced operation and quality management professional with extensive exposure gained from various industries and has demonstrated consistent attention to details thus progressively advancing to more senior role in previous and current employment. Excellent communication skills, organized, team player, and customer service oriented. Known for my resilience and trouble-shooting skills have excelled in instituting cost saving initiatives and continuous improvement.  Has high regards for safety, quality and productivity. 

• Production Planning & Scheduling
• Logistics, Inventory Control & Management
• Internal Quality Auditor
• Resource & Project Management
• Total Quality Management & ISO 9001, 1400, 17025 
• Coaching and Training 
• Proficient in using MS Office, internet tools, ERP (i.e. SAP, Navision, etc.)

Professional Experience

Hello Fresh, Edmonton

Production Supervisor, January 2022 – Present

            Oversees production operations by balancing quality, productivity, cost, safety and morale to achieve positive results. Communicates all implementation, production status and game plan, safety guidelines, announcements to all Leads and employees.  Provides training and developments to employees  and gives the necessary tools and corrective direction. Resolve employee issues through appropriate problem resolution. Work to continually improve processes. 

• Managed to ensure availability of ingredients needed  for production
• Consistently met production target
• Increased Productivity and decreased production errors, Reduced labor cost

Metro Green Logistics

Operations Supervisor/ June 2021 – February 2022

Oversee activities of the warehouse operations team. Provide leadership to staff including training of employees, obtaining performance results, organizing work assignments, and maintaining a productive, safe and motivating work environment. Ensure effective communication with team members through observations while on the warehouse, one on one meetings and team meetings. Monitor schedules with team members to ensure the sequences of orders are picked based on priority shipments. Ensure operations procedures, equipment and facilities are in compliance with company policies and regulatory requirements.  Foster continuous improvement philosophy within the warehouse operations. Manage labor hours and payroll 

• Streamlined machine operator’s activities and tasks resulting to a more organized completion of task and reduced labor.
• Adjusted Picker’s and Shippers schedule to cater to production reducing downtime and overtime.
• Consistently meeting shipping schedule,   2 – 3 days in advance. 
• Implemented Picking / Shipping procedures  resulting to reduced errors and increased efficiency

Rice Resource Technologies – Edmonton AB                                                                                                   2019 – 2021

Logistics Supervisor

• Manage and coordinate the organization, staffing, and operational activities thru participating in the development and implementation of goals, objectives, policies, and priorities of the organization. Provides assistance in warehouse space utilization by designing facility layouts to achieve maximum storage efficiency. Conducts cost analysis of several transportation companies in order to select a more cost effective option, and are also able to manage the reception and storage of shipment. Ensure that goods are shipped and delivered in a timely manner and that the inventory levels are sufficiently maintained thru cycle counts and implements appropriate safety guidelines and investigate injuries or unsafe conditions.

• Consistently met  KPIs on Fulfillment and Shipping above target
• Changed Logistics layout to improve workflow 
• Managed to save freight cost by 30% on outbound shipments by sourcing out new and reliable couriers to move materials.
• Created and implemented use of the Logistics Board to reflect all logistics activities, required work order and PO per Sales Order, tasks assignments and status.
• Reviewed existing procedures to ensure efficiency, accuracy and quality in Logistics.

DHL Supply Chain – Fountain Tire- St Albert                                                                                                   2018 – 2019

Shipping Lead 

• Manage and supervise the daily activities of warehouse associates in the fulfillment of customer orders.
• Responsible for planning freight for daily outbound shipments 
• Responsible for creating/finalizing shipping documents
• Answering to Store and CSR queries
• Monitoring employee performance and offered mentoring and leadership to improve any deficiencies.
• Monitored adherence to safety protocols and company policies by staying attentive to details.
• Complete daily inventory control based on part count variance. Analyze discrepancies and act to ensure 100% reconciliation of inventory.
• Overseeing all departments, including receiving and returns.
• Maintain clean and safe work environment in warehouse 

GEEP .Edmonton AB                                                                                                                                      2012 - 2018

Inventory Specialist                                                                                                          2016-2018

Provided operational and logistical support for the mobilization and storage of supplies, in-process materials, and finished products. Ensured accurate inventory is performed during annual & semi-annual reviews. Coordinated with production and logistics and trained key personnel to ensure accurate inventory, prevent losses, and improve process.  Successfully passed regulatory and customer compliance audits.

• Decreased inventory loss from 43% to 2.7% in 12 months by identifying current issues then addressing root causes followed with improved organization and coordination with logistics and production.
• Reduced % loss during cycle count by constantly monitoring inventory of materials on the floor.

Lead Hand                                                                                                                         2012-2016

Supervised logistical operations of the Shipping and Receiving department to ensure timely processing of inbound/outbound of raw materials and finished goods.  Ensured various grades of materials are handled in accordance with corresponding product flow guidelines to guarantee consistent high degree of accuracy. Implemented organization, documentation and effective housekeeping in assigned work areas.  Acted as safety advocate, co-chaired joint EHS committee.

• Increased productivity by 40% thru training, improved floor layout and decreased labor cost by 10% thru proper staff training
• Generated additional $ 30-40,000 annual revenue by developing a method to re-process and reduce materials for battery disposal –a process to properly sort batteries collected from various electronic products that can be sold to customers to generate income in a shorter time. 

SENA WASTE SERVICES, Edmonton, AB                                                                                                            2011 - 2012

Senior Lab Technician

Provided day-to-day leadership to laboratory techs and ensured task such as daily composting bay sampling and testing, weekly monitoring and testing of other composting facility areas and bio solids, making adjustments on the operating conditions of the composting bay basing on the laboratory test results. Calibration, maintenance and minor repair of laboratory equipment. Housekeeping and cleaning of laboratory glassware. Documentation and record keeping. Ensuring compliance to company policies and procedures are completed in a timely, productive, and safe manner. Managed administration of safe work procedures.  Investigated and identified operational gaps then led improvement initiatives. Implemented strict adherence to process monitoring and lab productivity that ensured efficient and effective composting operations. 

• Aligned work practices towards ISO 17025 Laboratory Accreditation
• Cross train with operations group to increase understanding of plant operations leading to improved production output 

PRAXAIR., Edmonton, AB                                                                                                                                2008 - 2010

Special Gas and Laboratory Supervisor

Managed operation of the Quality Control Laboratory and Specialty Gas Production.  Assured gas mixture recipe preparation and cylinder filling operations, including qualitative analysis of finished products are done in a timely and correct manner.  Ensured consistent compliance to medical, safety, quality and regulatory standards is achieved.

• Shortened analysis lead-time from 5-10 working days to 2-7 working days by redesigning sample lines.
• Facilitated analysis of raw materials and finished products at the High Grade Filling Area by setting-up satellite laboratory equipment.

SHARJAH OXYGEN., United Arab Emirates                                                                                                      2006 - 2007

Quality Controller

Supervised QC department by ensuring smooth & cost effective quality management, production & cylinder maintenance. Established methods to meet work schedules including coordination of work activities with other departments. Ensured compliance to ISO, quality, and safety standards by conducting regular internal audits and implementing process improvements.

• Saved the company $3MCAD by suggesting different ways of using existing equipment rather than purchasing additional units.
• Decreased existing NCRs from 35 to zero non-conformance the following year by coaching staff and support personnel.

BOC GASES (CIGI), Philippines                                                                                                                       1996 - 2006

Production & Laboratory Supervisor

Managed safe, efficient, productive and cost effective operation of the Laboratory and Special Gases/Gas Mixtures ensuring accurate gas mixture recipe preparation, cylinder filling, and analysis of finished products.  Overseeing employee management and staff development. Implemented established QA, safety and environmental systems in-line with the company’s policy and standards. Ensured compliance to local and national regulations.  Extended technical support to customers and was a subject matter expert to other BOC sites. Developed and updated current company policies and procedures. Participated and conducted Internal and External Quality Audits within the organization.

• Maintained ISO 9001 certification & aligned laboratory to ISO 17025
• Improved turn-over and accuracy of analytical testing by upgrading obsolete equipment to suit current operational demand.
• Reduced production cost by instituting modification to MCP

BS Pharmacy

BS Industrial Engineering