Stephania Santillán

Professional with 6 years of extensive experience in customer service, sales and administrative tasks for logistical events, jewelry and companies. I started my professional career since I was studying my bachelor's degree and working at the same time which helped me out to apply knowledge learned at university, likewise, improving professional skills such as administration, communication, customer engagement, effective selling, people management, among others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising with an extensive experience in inventory management.

ADMINISTRATIVE ASISTANT
SERVI INT MULTIPLE DE SERVICIOS December 2022 – 2023
As assistant to the CEO my main objective is to help with administrative tasks, manage the schedule of activities, document control, translation
Participate in administrative decision-making in the absence of the CEO
Translation of documents and talks from Spanish to English simultaneously
Search for suppliers for specific tasks and analyze budgets
Control of monthly income and expenses with the accounting department, keep the invoices and Bank movements
Manage document control and archiving.

SALES ASSOCIATE (PRODUCT SPECIALIST)
PANDORA JEWELRY MÉXICO 2018 - 2022
Main principal objective was to achieve KPI goals for the store but also personal sales goals, controlling and monitoring inventory for the jewelry keeping a close approach with customers to understand their needs.
Monitoring and controlling Inventory levels of jewelry considering demand and sales, therefore customers can meet their expectations which will impact on customers commitment with Pandora's customer experience to ensure they can find what they need.
Manage jewelry shipments from the United States working together with colleagues from Pandora's distribution center to track the jewelry and to make sure they arrived on time, complete and ready for the sales floor.
Achieved 90%of the sales KPIs which are defined based on year to day sales with a 20% increase.
Supervised sales associates for up to 3 months due to lack of assistant store manager achieving store goals and individual KPIs for each associate during high sales season.
Provided support to San Luis Potosi and Irapuato concept stores, providing training to new sales associates to achieve KPI store goals for over a month at each location.

EVENTS ACCOUNT ASISTANT
POLIFORUM LEÓN 2017 - 2018
Managing the logistic for the events as the leader during 2017 and 2018 period, my responsibility was to participate in planning meetings with stakeholders of each event; after budget, timing and expectation was approved I had to perform the following activities
Weekly sales to confirm at least 2-3 exhibitors before the event; so potential visitors can see them in the events
Negotiation with exhibitors from all around Mexico in terms of costs.
Layout analysis based on the people flow and the quantity of visitors expected during the events.
Research about and/or find sponsorships.

Lic Negocios Internacionales