farzana yasmin

• Cisco CCNA certified (CISCO ID: CSCO14267099).
• Tech-savvy with advanced knowledge and passion for providing customer service/support, diagnosing system failures, executing maintenance operations, and installing system upgrades. Critical thinker and problem-solver with articulate communication and strong interpersonal skills to forge and nurture positive relationships at all levels.

School Teacher, Sunnydale School, Bangladesh                                                                            2018 – 2022

Prepared, organized, and supervised examinations, quizzes, and other assignments. Assessed student performance through anecdotal records, student-teacher conferencing, peer evaluations, checklists, and student portfolios. Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies. Guided students in core educational principles, concepts, and in-depth subject matter.

• Received best teacher award for providing top-notch services.
• Optimized students’ understanding levels by administering homework and assignments.
• Designed dynamic lesson plans based on student interests to increase overall student grades.
• Ensured process and performance improvement by meeting and working with other teachers and supervisors.

Additional Experience
School Teacher, Academia School, Bangladesh 2016 – 2018
• Exams, quizzes, and other tasks were planned, arranged, and overseen.
• Evaluated peer reviews, checklists, student portfolios, anecdotal recordings, and student-teacher conferences to gauge students' progress.
• Frequently exchanged messages with parents, students, and teachers to solicit feedback and review teaching methods. taught students about fundamental educational concepts and in-depth topic content.

Assistant Specialist, Li & Fung, Bangladesh 2015 – 2016
• Ensure sustainable compliance development of Li & Fung Vendors according to Labor Law.
• Coordinate compliance audit schedules as per specific customer requirements for Li & Fung vendors in Bangladesh, Thailand, Philippines, Cambodia, Myanmar, Laos and Vietnam.
• Maintain and update vendor compliance system as per daily audit results and activities.
• Liaison for communications between Customer Relationship Managers, merchandisers, factories and the vendor compliance team
• Proficient in XTS5 and Total Sourcing databases.
• Participate in shadow audits to learn about audit requirements.

Education
• MBA in Tourism and Hospitality Management, (2015)
University of Dhaka, Bangladesh
• Bachelors in Electrical and Electronics Engineering, (2012)
BRAC University, Dhaka, Bangladesh

Licenses & Certifications
• CCNA Certification, completion date: February 2023.
• Worker Health and Safety Awareness in 4 steps Certification, Ministry of Labor, Training and Skills Development's training module (2023)
• First Aid Certification with CPR C/AED (Valid till 2026)