Fatima Ezzahra halafi

Recent graduate with a Bachelor's degree in Financial Mathematics and Economics. Hardworking and detail-oriented, constantly seeking to improve and deliver high-quality work. Diligent and seeking a workplace where I can demonstrate my strong communication and interpersonal skills.

Science, Technology, and Innovation Research Assistant                             September 2020 – December 2020

University of Ottawa, Ontario

• Undertake different country development plan analyses in STI (science, technology, and innovation).
• Define the priorities, strategies, and sectoral orientations of these countries through database management (collection, cleaning, structuring, and analysis).
• Use critical thinking to rank the countries analyzed according to their STI plan. 
• Work on specific tasks defined and supervised by the professor.
• Update the electronic archive.

Sales officer                                                                                                                 July 2019 – August 2019

La Mama Olive oil company, Montréal, Québec

• Present and promote the product in a way that attracts customers by developing technical marketing skills.
• Support customers in their choices by offering products that meet their expectations.
• Analyze consumer behaviour.
• Acquire specific knowledge of the products to respond accordingly to customer inquiries.
• Maintain positive contact with customers to improve their shopping experience.
• Reach about 30 people a day.

Waitress                                                                                                                             February 2019 – Mai 2019

Casablanca Restaurant, Ottawa, Ontario

• Develop customer service skills by serving and satisfying customers.
• Learn how to manage priorities by taking on different tasks simultaneously (preparing orders, handling cash, clearing tables...) and using strong multi-tasking skills.
• Manage stress and remain calm under work pressure by serving more than one person per minute.
• Maintain positive energy in front of customers.

Receptionist                                                                                                                        January 2017 – April 2017

Arab Maghreb Club, Casablanca, Maroc

• Greet, support, introduce and encourage customers to join the club.
• Develop management and organizational skills using a time-efficient and organized planner.
• Learn to identify customer needs to meet them.
• Provide high-quality customer service.
• Solve problems that may occur between club customers and empathize with them.
• Reach an agreement with the customers fast.

BA in Financial Mathematics and Economics                                                                             2018 – 2022 

University of Ottawa, Ottawa, Ontario