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Favour Ekwegh Chidi

Favour Ekwegh Chidi

Customer Service agent

Customer Service / Support

Winnipeg, Manitoba

Social

About Favour Ekwegh Chidi:

Result driven customer service specialist with a proven record of improving customer satisfaction and streamlining service processes. Skilled in resolving inquiries, managing complaints, and building positive client relationships.

Experience

TTEC 

June 2023– Jan 2024

  • Answering emails and helping customers resolve their issues.
  • Closing, opening a customer’s account when need be. 
  • Processing refunds and payments involving cheques, PayPal. 
  • Escalation of every email to the upper management. 

 

7X Powered Inc. 

Mar 2024- September 2024

  • Answering calls and helping customers place orders. 
  • Managing customer profile and making necessary changes hen need be. 
  • Processing and tracking customer’s orders.
  • Setting and hitting weekly sales target. 

 

Education

Bachelor of Science in Nursing 

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