Favour Ekwegh Chidi
Customer Service / Support
About Favour Ekwegh Chidi:
Result driven customer service specialist with a proven record of improving customer satisfaction and streamlining service processes. Skilled in resolving inquiries, managing complaints, and building positive client relationships.
Experience
TTEC
June 2023– Jan 2024
- Answering emails and helping customers resolve their issues.
- Closing, opening a customer’s account when need be.
- Processing refunds and payments involving cheques, PayPal.
- Escalation of every email to the upper management.
7X Powered Inc.
Mar 2024- September 2024
- Answering calls and helping customers place orders.
- Managing customer profile and making necessary changes hen need be.
- Processing and tracking customer’s orders.
- Setting and hitting weekly sales target.
Education
Bachelor of Science in Nursing
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