Femi Kolebaje

Over 5 years of outstanding experience as a Customer Care, financial officer, business analyst, and IT professional (Project Administrator, Junior Project manager, and Scrum Master), including coordinating teams for software development using both Waterfall and Agile. Demonstrated a lengthy record of accomplishment of successful coaching, networking, analytical thinking, and creative problem-solving. Highly effective at multitasking and team building and facilitation (remote and in-person); and able to accomplish overall organization objectives within time and budget

CORE COMPETENCIES AND TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Ideation Platform Ltd                                                                                                        January 2023 – To date

Senior Business Analyst (Strategic Systems and Innovation)

• Support multi-organization teams tasked with implementing solutions to systemic challenges that impact efficiency and processes.
• Breaking complex work packages into simpler tasks and setting work goals and timeframes.
• Management of project documentation and filing system.
• Support in weekly meeting facilitation through gathering status updates on active projects. 
• Preparing and distributing communications such as project documents and meeting materials. 
• Attending weekly branch Strategic Project Meetings and giving work event updates. 
• Conduct process assessments to identify areas of improvement and develop process improvement recommendations.

Senior Business Analyst (Operations-Process re-engineering)

• Creating and updating workflows for teams. Scheduling routine meetings and recording decisions to support operational project delivery.
• Reports directly to the team lead.
• Utilizing software technologies such as DevOps, OneNote, and SharePoint in the event of client engagement and follow-ups through logging and tracking project tasks, incidents, and user or customer requests. 
• Monitor workflow through the team’s inbox, logging and assigning tasks on DevOps and tracking operational activities from start to finish while acting as the point of contact for all project participants.
• Inbox strategic management through the creation of folders, flags, categories, filing, and tracking of requests to support meeting the team’s deadline and users’ satisfaction.
• Retrieving necessary information such as related case studies and client or user requirements from DevOps and giving required updates to the team during meetings.
• Preparing and providing project documentation such as reports or meeting recaps to key stakeholders and internal teams.
• Attending weekly team meetings and giving status updates on my work events and other assigned team tasks.                      
• Analysing user requests to log appropriately and giving feedback or guidance to users where and when necessary. 
• Support in business system administration in onboarding new users through creating new accounts, adding new users on SharePoint, meeting lists and email accounts, and updating final security.  
•  Analyze current business processes to identify gaps and inefficiencies.
• Monitor and measure process performance using key performance indicators (KPIs)
• Developed meaningful and lasting relationships with partners for optimized systems integration and responded to questions and concerns from managers and executives with supporting research and recommendations.
• Sending upgrades, incident, or release testing notifications to users and tracking feedback or communicating progress to stakeholders where applicable. 
• Log request tickets such as upgrades or software requests on the JTI support portal and Service Now, adding comments or notes, and reporting to the team while tracking progress from inception to delivery. 

Key Accomplishment

• Support in reducing the wait time of user requests to the barest minimum thereby improving overall client satisfaction. 
• Generated Process Definition Documents (PDD) through an elaborate assessment of various business processes, collaborating closely with Product managers, Dispatch & logistics managers, and RPA specialists. Delivered requirements on time and to specification, completing gap analyses that identified areas for improvement, steering the organization towards a future state of optimized business processes.
• Successfully elicited and translated customer product requirements into comprehensive business, functional, and non-functional requirements, creating Business Requirement Documents (BRD), Function Requirement Documents (FRD), and Functional Test Cases. Executed data mapping and conversion strategies, contributing to the seamless migration of documents, and enhancing overall data management.
• Documented and updated Standard Operating Procedures (SOPs) for diverse logistic products, encompassing government lending, equipment leasing, fund management, and secured lending to large corporates. Ensured alignment with enterprise architecture for projects impacting common services and infrastructure, overseeing the development of a long-range plan for IT standards.

Government of Canada                                                                                                          APRIL 2022- Date                                                                                                  

Payment Services Analyst

• Act as the first point of contact for client engagement and issue resolution on financials.
• Assist with prompt issue resolution to maintain client retention and business growth using effective communication, issue resolution skills, and IT advanced financial technology.
• Support to match clients with the right products that would enable their financial success.
• Analyzing data related to payment services, such as transaction volume and client satisfaction, to identify areas for improvement.
• Developing and maintaining relationships with key stakeholders, such as financial institutions, ministries, and customers.
• Analyzing existing business procedures and identifying areas for improvement
• Working with cross-functional teams to identify and implement process improvements.

Key Accomplishment

• Excellent customer interactions and efficient process flow.

Inland Kenworth Regina                                                                                                     MAY 2021- APRIL 2022                                                                                                                             

Account payable analyst                 

• Coding and verification of financial source documents
• Critically analyze every problem and evaluate available solutions.
• Developed and managed a repository of reusable requirements documentation to support future initiatives.
• Ensured compliance with process management, by mapping out processes and identifying areas where compliance may be an issue.
• Owned and developed a relationship with partners, working with them to optimize and enhance system integration.
• Constantly looked for ways to improve monitoring, discover issues, and deliver better value to the customer.
• Escalated critical issues and risks and removed blockers within each project; thereby mitigating risk to the project and saving stakeholders from financial loss. 

First Bank Limited                                                                                                            February 2018- April 2021

Team Lead, Financials  & Business Analysis                                                                                     

• Worked directly with IT PMO (Manager was Head, IT PMO), leads, and multidisciplinary project teams (business and engineering) with the development and maintenance of the project plan and scope, detailing the timeline, deliverables, milestones, and definitions while delivering within allocated budgets rounding up to one-third of ten thousand dollars.  
• Worked closely with the Project Manager to establish and maintain project controls including, but not limited to, Status reporting, project issues, risks, change management, and project communication; coordinated resources and third parties or vendors for the execution of projects such as integration with Google and Facebook. 
• Worked closely with the business to ensure that the project's documentation requirements were adequately communicated and executed by the team—coordinated functional teams (BSS and Engineering) project activities and deliverables.
• Administered project documents and coordinated document revisions and walkthrough sessions for the project teams (Business and Engineering) using MS tools.
• Tracked and managed all change requests, project scope, schedule, and cost by the engineering team from inception to finish. Also engaged the operations team in deployment events and ensured quality was met on project closure.
• Supported the Project manager in restructuring the mode of operation, thereby saving the organization time and money in project delivery. Also performed risk management that minimized project risks.  
• Prepared and presented high-level governance reports on PowerPoint weekly. Supported the project manager in managing engagements with clients and all stakeholders at the governance level.
• Implemented Scrum framework in daily task accomplishments and measured project performance using appropriate tools, technology, or techniques.
• Closely related to other departments or functional managers of the network department, IT testing or QA department, business, and security and ensured that teams' requirements were met, followed up, and closed all loose ends as projects required. Manually tested applications and APIs along with the testing team. 

Key Accomplishment

• Participated actively in developing, testing, and launching a robust core banking application.
• Managed the tracking, approval, and assignment of Change Requests on the Change Request Form portal; saved the company time by crashing the wait time from a maximum of three weeks to forty-eight hours. 

ESSIONAL CERTIFICATION

• Certified Business Analysis Professional (CBAP)
• Canadian Security Course                                                       

EDUCATION

• Bachelor of Science, Physics Electronics
• Master of Business administration
• Certificate in management