Filiz Ferenczy

I was born and raised in Montreal and Toronto.

I have a B.A. in English Literature from McGill University in Montreal and a TEFL diploma from the University of Toronto.

I have been tutoring privately for the last 2 years.

I have also been working in customer service/sales and have trained many employees.

I am Turkish.  

Key Competencies and Skills

• Excellent proficiency in the English Language, verbal and written 

• Interpersonal skills 

• Languages (English/French/Turkish)

• Customer Relations 

• Well-developed time management and organizational skills 

• Analytical problem solving 

• Leadership skills 

• Fluent in Microsoft Office applications: Word, Excel, Visio, Power Point, Outlook 

SOFINA FOODS, Burlington, ON                                                                Jan 2016 to present 

Customer Supply Chain Specialist/Manufacturing   

• Servicing all Foodservice, Retail and Industrial accounts for Fresh Pork. 

• Key contact for customer/all problem-solving including product recommendations.

• Set into motion a new process of sending Foodservice customers list of floor stock, garnered new customers and was able to secure new orders. 

• Develop and maintain strong relationships with customers. 

• Inventory management for order taking/reviewing daily order requirements. 

• Responsible for entering, updating, and ensuring customer requests are completed accurately. 

• Excellent knowledge of Supply Chain. 

• Responsible for inventory at Conestoga Cold Storage.

MAPLE LEAF FOODS, Mississauga, ON                                                     Nov 2009 to Jan 2016 

Customer Supply Chain Representative/Manufacturing   

• Managing all orders, over 50 new orders / day, minimum of 200 cases per order. 

• Key contact for customer/ Buyer for orders, logistics and inventory flow challenges for all day-to-day activities with assigned customer. 

• Process improvement with customer relationships. Email confirmations of deliveries, appointments, product, and quantities. 

• Develop and maintain strong customer profiles. 

• Work in conjunction with sales to develop and maintain a strong customer relationship. 

• Holiday schedule/order maintenance: order fulfillment, day loads, special deliveries. 

• Swiss Chalet Conversions: totes to boxes Customer service: phone, email, and fax. Create and maintain updated Standard Operation procedures. 

• Process orders via FSI, EDI and ITrade. 

• Order acknowledgements, overages, shortages, and Damages (OS&D) – tracking root cause, dispositions, quantities, locations and variance trends. Communicate with various carriers for details of returned product and provide detail analysis of OS&D 

• Key participant in the Pork Pricing Project – move from manual entry to SAP download

FASTENAL CO, Mississauga, ON                                                                July 2004 – Nov 2009 

Branch Manager/Distribution 

• Opened new the branch from ground zero, conceived and realized goals by 2nd year.

• Surpassed sales target from $ 41 000.00 in 2005 to $ 630 000.00 in 2006 to over $ 700 000.00 in 2007 and 2008. 

• Reduced receivables from 50 days in 2005 to below 45 days in 2006, to 37 days in 2007 and 2008.  Created efficiencies within the branch: reduced freight, reduced inventory levels, streamlined staff responsibilities. 

• Trained new staff hires, set individual goals and motivated staff to achieve both business and personal goals by exhibiting integrity, professionalism, and a positive attitude. 

• Set up and maintained inventory levels as required by customers.

University of Toronto – TEFL including Business English

McGill University – BA in English Literature