Fin Dittimi

As a seasoned tech executive, I bring over a decade of experience in product development and management to the table. With a proven track record of launching and scaling over 30 products to market, generating over $50 million in revenue, I am adept at driving growth and success for any organization.

I excel at leading high-performing teams, developing innovative strategies, and fostering a positive work environment. My ability to effectively communicate and collaborate with both business and technical teams ensures that the needs of both are met and understood.

Passionate about staying informed on industry trends and continuously improving the customer experience, I am committed to delivering positive results for any organization. Let's connect and see how I can drive growth and success for your company.

• Led the development and implementation of strategies for increasing membership growth and engagement, increasing adoption of corporate customer services, delivering positive experiences for both members and corporate customers, and driving revenue growth through customer retention.
• Contribute to the leadership team meetings and provide company-wide leadership as a member of the senior leadership team.
• Managed the budget and contractual obligations of the Product and Customer Experience Department including Business intelligence, product, marketing, customer success and events team.
• Maximized value and continuously improved the product, customer experience, and delivery process and fostered a positive work environment that embodied Agile principles.
• Built and led an integrated department, including functions such as product design and development, Data Analytics, product marketing, customer Success, events, DEI trainings, advisory, job matching, networking, and mentoring.
• Developed and executed the vision and strategy for Data & AI platform, driving meaningful impact for the customer experience and improving internal decision-making.
• Developed and executed robust experience strategies for measuring satisfaction, engagement, and retention for members and corporate customers.
• Collaborated with Operations, Sales, L&D, and Engineering teams on customer pilots, new offline service and digital product/feature launches, and other projects to make BPTN the brand of choice.
• Worked closely with members and corporate customers to understand their persona, journey, needs, and expectations.
• Led Data Analytics and Technical Operations team to identify and implement tools/software/architecture required to meet the analytics and reporting needs of the operational risk team, enabling data-driven decision making and increased operational risk management effectiveness
• Ensured that all digital products met regulatory requirements and industry standards, contributing to the company's compliance with legal and regulatory obligations
• Acted as a practice lead, providing expert guidance and oversight on the development and implementation of best practices in the team's area of expertise, resulting in improved outcomes and greater value to clients.
• Managed the product lifecycle, including release planning, feature prioritization, and end-of-life decision making, resulting in efficient and effective use of resources
• Developed and led training sessions on OKR best practices, ensuring all team members had a clear understanding of the methodology and how to apply it to their work.
• Directed all facets of management and supervision of over 50+ staff members including Managers and additional contracted personnel, including hiring, scheduling, assigning tasks, providing direction, training, and conducting annual reviews.
• Led marketing and event development efforts, including establishing a web strategy, overseeing growth marketing acquisition, and developing a multi-channel strategy.
• Reviewed performance analytics and recommended strategies to enhance the customer or end-user product experience.

• Developed and implemented a clear process for the product strategy team to engage with stakeholders and gather input on the product vision and roadmap.
• Managed the budget and contractual obligations of the Product Department including Product Design, business intelligence, product development, and customer experience team.
• Built a product vision that was supported by multiple stakeholders, including heads of departments and executive level leaders.
• Led product development through all phases of the lifecycle, including project inception, market introduction, defect management, and prioritization.
• Led and managed a team of designers and UX specialists, driving engagement and providing career development opportunities.
• Developed and maintained design systems and design-related resources to facilitate re-use and consistency.
• Acted as a cross-functional leader, facilitating collaboration and communication across different teams within the organization.
• Served as a translator between the business and technical teams, ensuring that business needs were understood by the product team and that technical requirements were understood by the business leaders.
• Directed all facets of management and supervision of over 25+ staff members and additional contracted personnel, including hiring, scheduling, assigning tasks, providing direction, training, and conducting annual reviews.
• Accelerated time to impact on new technologies through experimentation, prototyping, and strong execution.
• Tracked key success metrics for the Data & AI platforms and prioritized business and platform needs with management.
• Drove adoption of engineering mindset and defined new process improvement opportunities.
• Integrated the Data & AI platforms with existing Big Data and Analytics platforms.
• Continuously reviewed and refined OKRs to ensure they remained relevant and achievable, while also encouraging innovation and pushing teams to exceed expectations.
• Created detailed project plans for each major phase of the product build, including goals, budget, and documentation for external financing.

• Conducted analysis on all platforms (Desktop, Mobile Apps, Online) to create Daily and Monthly KPI reports, Profit & Loss financial statements, Reconciliation reports for the accounting team, Payment processing reports and Ad hoc reports.
• Analyzed and recommended new potential sale packages, all game, and player-related data like users spend in-game, game popularity by genre. Forecasted marketing campaigns, Website analytics and understanding of user behavior for visitors, regions, and click maps.
• Communicated sprint tasks progress daily and actively involved in continuous process improvement. Coordinated the lesson learned meeting and documented key points raised by the team members for future reference.
• Coordinated the release planning meeting to determine the number of sprints required to complete a project and facilitated the daily scrum meeting to accomplish the entire scope of a project.
• Constantly met with stakeholders for status reporting to discuss potential project risks or reviewing existing risks for possible mitigation strategies.
• Built and distributed software applications using microservices, service-oriented architectures, and REST APIs, and used Elastic Search (Kibana) to visualize information for analysis, search, debugging, and tracking of KPI/dashboards.
• Utilized agile project management and tracking tools like JIRA Kanban or scrum board to visualize work progress.
• Ensured that the product met regulatory requirements and industry standards, and communicated product features and benefits to key stakeholders
• Led and managed a team of designers and UX specialists, driving engagement and providing career development opportunities.
• Developed and maintained design systems and design-related resources to facilitate re-use and consistency.
• Worked with senior executives to make effective decisions and communicate strategic objectives to key stakeholders.

• Led agile software development teams to deliver fundamental capabilities for existing and emerging software tools.
• Managed one or more projects as the main technical point of contact between the engineering team and the customer and owned the product by prioritizing new features and enhancements of existing features.
• Conducted workshops to discover and validate clients' business needs and translated them into technical requirements.
• Built and maintained the backlog, delivered e-commerce advisory services, and supported design, UAT tests, and project delivery.
• Identified customers' behaviors and needs through research and analysis, empowered, and collaborated with the dev team, and used agile project management methodologies to deliver projects and products.
• Fulfilled the Solution Engineering role by working closely with customers, account management, and business development team.
• Exhibited ability to interpret business requirements and understand their technology implications, and to work collaboratively, develop strong relationships and influence people/groups of varying disciplines and backgrounds.
• Set SMART objectives for the team and individual team members, managed performance through regular performance reviews, feedback, recognition, and development plans.
• Ensured that the product met regulatory requirements and industry standards, and communicated product features and benefits to key stakeholders
• Ensured that the product met regulatory requirements and industry standards and communicated product features and benefits to key stakeholders.
• Led product vision, roadmap, and strategy and ensured delivery of products on time, within budget and scope.

• Led and managed medium to large complexity projects consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams.
• Served as the primary point of contact for technical teams and stakeholders to ensure successful delivery of new builds and systems enhancements
• Developed and executed robust experience strategies for measuring satisfaction, engagement, and retention for members and corporate customers.
• Planned, led, organized, and motivated agile project teams to deliver high-performance and quality projects that provided exceptional business value to users.
• Consulted with stakeholders to establish the appropriate people, process, tools, and coaching needed to optimize the efficiency of the project team.
• Created and executed course content, methods of presentation, administered tests, and issued grades in accordance with university standards
• Applied and monitored appropriate risk management practices throughout the project lifecycle, ensured change, acceptance, and approval management were proactive and effective at all phases.
• Applied and monitored appropriate risk management practices throughout the project lifecycle, ensured change, acceptance, and approval management were proactive and effective at all phases.

• Conducted research on various applications and collaborated with development teams to fix bugs and develop metrics.
• Collaborated with cross-functional teams, including research, design strategy, design, engineers, and business leads, to align on approach and ensure user experience and design aligned with business goals.
• Identify and strategized on how to remove impediments, accessed the scrum maturity of the team and organized training periodically to upgrade the team’s scrum maturity level.
• Reviewed sprint scope change with team members, communicated impact to clients, and negotiated pushback where necessary.
• Coordinated various scrum events such as sprint planning, scrum meetings, backlog grooming, sprint review, and sprint retrospective.
• Utilized JIRA/Trello scrum board to visualize sprint issue progress and created release versions and associations with release items.
• Defined and prioritized the systems roadmap and backlog to align with the overall operational risk business strategy.
• Ensured that the product met regulatory requirements and industry standards, and communicated product features and benefits to key stakeholders
• Validated progress and provided feedback at the end of each iteration, conducted demos of new and upcoming functionality, and conducted a gap analysis of the existing process and recommended areas of improvements.

• Collaborated with end-users to define and maintain reporting requirements, resulting in improved data analysis and decision making
• Implemented and created parameters for data loading operations and applications, increasing efficiency and accuracy
• Conducted surveys, analyzed data and developed process maps to improve processes and align with the organization's long-term plan
• Translated business user concepts into comprehensive business requirements and design documents and analyzed unstructured data to build customer behavior models
• Documented and tracked project risks, issues, and actions, ensuring the project is on schedule and budget
• Developed technical requirements and managed project deliverables, timelines, and resource allocations to meet project goals
• Collaborated with cross-functional teams, including research, design strategy, design, engineers, and business leads, to align on approach and ensure user experience and design aligned with business goals.
• Identified organizational needs and created technology plans and business processes accordingly
• Assisted project managers in establishing schedules and cost estimates, providing a clear view of project costs and timelines

• Successfully translated business needs into technical requirements for software delivery, process improvement, and third-party software evaluation and delivery projects
• Managed end-to-end projects and project teams with a focus on timeline, budget, quality, and customer satisfaction
• Utilized advanced Excel modeling and SQL data analysis techniques to produce financial reports for executive presentation
• Provided day-to-day operational support including sales and training, and documentation for the application, with a focus on testing bug fixes, enhancements, and release changes
• Revised business performance metrics to increase transparency and presented customer data in easily understandable reports for 200 clients
• Tracked progress of multiple project activities, monitored performance and produced reports using project baselines
• Prepared project documentation, including status reports, progress reports, issue reports, change requests, meeting minutes, and presentations
• Documented project assumptions, constraints, risks, and dependencies using JIRA confluence.

 Ph.D., Computer Science (Research in AI/ML) | Concordia University, Montreal, QC 

M.Sc., Information Technology Management, with distinction | University of Wolverhampton, Wolverhampton, WLV 

B.Sc., Information and Communication Technology | University of Ghana, Kwahu, Ghana