About Frank Yagiz:
Highly motivated team player with great leadership and communication skills, consistently friendly and professional, seeking to secure a position as an IT professional, specializing in computer support, upgrades, and troubleshooting.
Solutions-oriented and resourceful candidate, competent in all technical skills necessary for a Tier 1 computer support role
Experience
Customer Service Associate Feb 2022 - Present
Lowe’s Home Improvement • London, Ontario
- Performed sales analytics and provided recommendations that increased sales.
- Created new customer databases by computing customer information into a database.
- Recommended products to customers, thoroughly explaining details, handled customer inquiries, answered questions, and resolved problems in a timely manner.
Materials Coordinator Feb 2016 - Jan 2022
Grey Stone Tile Co • Toronto, Ontario
- Staged projects for customers, addressing customer concerns, dealt successfully with last minute unexpected situations and difficult customers, planned, and executed work related to the project in a timely manner.
- Communicated project costs, inspect, and maintain quality control for materials, organized showroom, maintaining cleanliness throughout the workday.
- Verified projects and computed totals to complete accurate invoices.
Web Developer/Designer Nov 2014 - Jun 2015
SEO NET Digital Marketing • Toronto, Ontario
- Proactively liaised with the design team and project manager to ensure efficient and timely delivery of significant projects.
- Content creation, traffic optimization, keyword optimization, research and analysis, affiliate management.
- Diagnosed and troubleshot different websites of the company’s critical clients by deploying updated knowledge of the modern technologies and techniques in the industry.
- Communicated with customers to help address concerns with prepared weekly presentations and reports of traffic generation, results, and forecasts.
Education
CompTIA A+
CompTIA Network+ (Candidate)
Computer Systems Technology Sep 2014 - Jun 2015
Seneca College • Toronto, Ontario
High School June 2014
Nile Academy • Toronto, Ontario
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