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London
Frank Yagiz

Frank Yagiz

Help Desk Technician

Technology / Internet

London, Ontario

Social

Services offered

Highly motivated team player with great leadership and communication skills, consistently friendly and professional, seeking to secure a position as an IT professional, specializing in computer support, upgrades, and troubleshooting. 
Solutions-oriented and resourceful candidate, competent in all technical skills necessary for a Tier 1 computer support role

Help desk technician
Troubleshooting
Computer support
It professional
Approximate rate: CAD$ 25 per hour

Experience

Customer Service Associate                                                                          Feb 2022 - Present

Lowe’s Home Improvement • London, Ontario 

 

  • Performed sales analytics and provided recommendations that increased sales.
  • Created new customer databases by computing customer information into a database.
  • Recommended products to customers, thoroughly explaining details, handled customer inquiries, answered questions, and resolved problems in a timely manner.

 

Materials Coordinator                                                                                   Feb 2016 - Jan 2022

Grey Stone Tile Co • Toronto, Ontario 

 

  • Staged projects for customers, addressing customer concerns, dealt successfully with last minute unexpected situations and difficult customers, planned, and executed work related to the project in a timely manner.
  • Communicated project costs, inspect, and maintain quality control for materials, organized showroom, maintaining cleanliness throughout the workday.
  • Verified projects and computed totals to complete accurate invoices.

 

Web Developer/Designer                                                                              Nov 2014 - Jun 2015

SEO NET Digital Marketing • Toronto, Ontario 

 

  • Proactively liaised with the design team and project manager to ensure efficient and timely delivery of significant projects.
  • Content creation, traffic optimization, keyword optimization, research and analysis, affiliate management.
  • Diagnosed and troubleshot different websites of the company’s critical clients by deploying updated knowledge of the modern technologies and techniques in the industry.
  • Communicated with customers to help address concerns with prepared weekly presentations and reports of traffic generation, results, and forecasts.

Education

CompTIA A+

CompTIA Network+ (Candidate)

 

Computer Systems Technology Sep 2014 - Jun 2015

Seneca College • Toronto, Ontario

 

High School June 2014

Nile Academy • Toronto, Ontario

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