Gabriel d'Oliveira

Polyglot professional with wide experience in customer service, banking industry, administrative and finance routines. Proven ability to provide excellent customer experience and assistance to managers and related with a minimum supervision and expertise in multicultural communication.

* Banco do Brasil (Bank of Brazil)
Aug 2018 - Aug 2022 
Customer Service Representative

• Identify customers' needs and solving their problems. 
• Setup, updated and canceled customer's appointments for personal bankers. 
• Opened onboard customer's profile.
• Typed Wire Transfer, Drafts, Money Order, Deposits and Withdraws. 
• Assisted branch manager with daily documents routine. 
• Scanned and verified documents on profiles.

* Banco do Brasil (Bank of Brazil)
Jan 2015 - Jun 2017
Trilingual Secretary of the President of the Bank

• Answered national and international calls.
• Translated letters, memo, and other documents.
• Participated in international meetings as interpret. 
• Scheduled meetings for the president of the bank with regional directors. 
• Wrote emails and official letter to the others government bodies, directors, and high net clients. 
• Organized and scanned confidential documents.

* Wizard Paranoá - Brazil
Oct 2013 - Jan 2015
English and French Teacher

• Built classes schedule.
• Taught classes subjects.
• Evaluated students' development.
• Setup and ran meetings with parents.
• Handled student's and parent's questions and concerns.

* Fusão - Soluções para Medicina - Brazil
Apr 2012 - Nov 2012
Import Assistant

• Negotiated with national and international suppliers.  
• Checked invoices and data entry in internal systems.
• Inspected the customs' documents.
• Setup new supplier's profiles.  

* Brésil Consulting Import/Export - Brazil
May 2011 - Jul 2011
Co-op

• Negotiated with national and international suppliers.  
• Searched products.
• Contacted customer to clarify questions and concerns.
• Checked required documents on customer's profiles.

* Graduate Certificate in Strategic Global Business Management - Expected 2024
Algonquin College - Canada

* Letters - French Translation Degree - Expected 2023
Universidade de Brasília (UnB) - Brazil                        

* International Business - MBA - 2021
Universidade Paulista (UNIP) - Brazil
                       
* Master's in international Negotiations Business - 2011
Université Aix-Marseille - France

* Bacherlor's in Applied Foreign Languages - 2009
Université Aix-Marseille - France