Gary Phillipson

A commercial and results-driven IT leader with over 25 years of technical experience in global service operations, I possess the strong leadership skills necessary to achieve targets and KPIs through the management of international teams. I excel in managing diverse teams remotely and across cultures to maximize best practice delivery and to meet broader organizational objectives in fast-paced environments. I am a natural relationship builder capable of managing Incident, Problem, Change, and Major Incident Management, while fostering beneficial relationships with colleagues, stakeholders, business partners, and customers. My expertise lies in building and delivering solutions that support business service continuity and transformation, coupled with extensive experience in change management programs. I lead by example to ensure the delivery of high-quality output, as evidenced by my promotions and career progression. I bring a well-developed balance of technical, leadership, and program management experience. Having spent significant time abroad, I am now seeking new opportunities in a senior role within global FS technology in Service Delivery, Major Incident and am eager to return to Canada to contribute my skills and experience to its dynamic IT landscape. 

People Management:

• Builds and maintains relationships with all levels of employees by creating an environment of safety and innovation within their organization and across peer groups
• Identifies and proactively removes barriers to cooperative effort between teams and department 
• Models and creates an environment of accountability for their organization, peer groups and leaders by setting clear performance objectives in support of business outcomes 
• Leads the process of establishing vision, direction and specific objectives for the organization 
• Collects multiple levels of staff performance data against desired outcomes and service level agreements 
• Serves as a role model for personal development, incorporating 360-degree performance feedback. Maintains organizational focus on talent development.
• Identifies and leads change in their organization in alignment with broader organizational change initiatives. Uses personal influence to enlist employees and peers in implementing change
• Leads globally across multiple locations and time zones creating a strong virtual team that operates under a common direction

General Management & Decision Making:

• Develops ideas and team strategy that have long-term, strategic impact on area of responsibility and that align with Enterprise direction.
• Responsible for initiating work and allocating resources necessary to implement strategy and achieve organizational goals.
• Communicates strategy to the organization so they understand their roles, are motivated to achieve established goals and have line of the sight between their work and Allstate strategies.
• Converts thinking of others or gains acceptance of complex ideas where difficult but necessary to achieve goals and objectives. 
• Manages multiple teams with significant, complex assignments.
• Creates structures and processes that provide oversight of budgets and delivery yet allow employees freedom of action.
• Applies knowledge and efforts to diverse and complex situations, where alternatives are numerous, to drive business solutions on behalf of the organization.
• Makes decisions that have an impact on quality or effectiveness of business activities beyond their area of responsibility.
• Fosters innovation
• Creates structures and processes that promote an environment of innovation and experimentation for direct reports, peer groups, leaders and the organization.
• Highly proficient in the business of information technology
• Can execute and drive decisions in time critical situations

Business Partner Management:

• Influences individual contributors, managers, partners, service providers and peers to successfully deliver on business commitments spanning across multiple organizations.
• Partners with others in their organization to set and manage expectations; continually seeks opportunities to be a thought partner and increase internal business partner satisfaction and deepen relationships.   
• Negotiates solutions for issues that may be complex or controversial across multiple teams/functional groups.
• Adapts complex communication approaches for audiences at multiple internal and external levels

Mohawk College, Hamilton Ontario. 

I have take many courses through Udemy and Pluralsight