Gaurav Nagpal

Experienced Field Market Representative with a strong background in customer service and business analysis. Proven track record of driving sales revenue, increasing customer satisfaction, and resolving escalations. Skilled in conducting training, processing applications, and providing excellent customer service. Detail-oriented and results-driven, adept at managing multiple tasks. Fluent in English and knowledgeable in Microsoft Teams, SharePoint, MS Office, and Excel. Looking to leverage expertise in energy-saving upgrades and call center experience to optimize customer engagement and application processing. Available to work remotely in Calgary or Edmonton, Alberta.

Field Market Representative – Part-time                                 

Kognitive Sales Solutions – Canadian Tire                                                                                       April 2021 – Present 

• Increased 30% in client’s product performance by identifying key performance indicators (KPIs), and effective communication towards customer service.
• Generated over $500,000 in direct sales revenue for clients' products and services through targeted sales strategies.
• Reduced customer objections by 40% through active listening and addressing concerns to increase customer satisfaction and loyalty.
• Resolved customer escalations effectively, acting as the single point of contact for all escalations, resulting in a 95% customer satisfaction rating
• Increase 25% in customer retention by communicating with and gaining the trust of customers from diverse cultural backgrounds.
• Processed applications with 100% accuracy, ensuring seamless and efficient processing of customer requests.
• Demonstrated superior interpersonal skills, effectively collaborating with internal teams, management, staff, and external clients, ensuring smooth communication and relationship management.

Data Analytics

George Brown College, Canada                                                                                                                                    April 2022

Professional Accounting

Fanshawe College, Canada                                                                                                                                  September 2021