Gaurav Pokhrel

My work history includes roles as a Front Desk Coordinator at Karahi Boys, where I provided top-notch customer service and technical support for the restaurant's online ordering system. As an IT Support Technician at Hudson's Bay Company, I offered fundamental technical support, installed/configured hardware and software, and maintained detailed IT documentation. Engaging in diverse projects, such as the Ultimate Bank Capstone Project and Cloud Computing Network Setup at Centennial College, has honed my skills in virtualization, Windows Server, Cisco networking, and cloud technologies. Now seeking to leverage my skills in a dynamic IT support role, I bring a strong work ethic, troubleshooting proficiency, and a commitment to customer satisfaction to any team.

Graduated from Centennial College in Toronto, Ontario, with an Ontario College Diploma in Computer Systems Technician-Networking. Throughout my academic journey, I gained in-depth knowledge in troubleshooting, virtualization, network administration, and cloud computing. My coursework included comprehensive IT support training from IBM, and I'm actively pursuing certifications such as CompTIA A+ and Google IT to further enhance my skills.