GODFREY Ogbumah

PROFESSIONAL EXPERIENCE

Technical Support & Process Improvement Specialist
June 2022 – Present
Kairos Consultancy (Contractor for People To Go / Exsell Sales and Merchandising, Ottawa, ON & TEI Communications, Texas, USA)

With a strong background in technical support, process optimization, and project execution, I have worked across industries to enhance system performance, improve workflows, and drive automation. My expertise spans process mapping, data analysis, and project management, always focusing on collaboration and continuous improvement.

Apple, McDonald's, and Best Buy – Ensuring System Reliability  
Provided first and second-level technical supportfor Apple, McDonald's, and Best Buy, ensuring system stability and security.  
Monitored and maintained system interoperability, reliability, and performance to prevent downtime.  
Troubleshot network and IT infrastructure issues, ensuring seamless operations and maximum uptime.  

NAV CANADA – PC Refresh & Systems Enhancement 
Coordinated, managed, and implemented the PC Refresh project for NAV CANADA and Extended Health Care employees, ensuring customized system transitions.
Installed and configured systems for NAV CANADA’s Slater Street office before employees returned, ensuring a fully functional work environment.
Designed and tested system modifications following best practices in Change Management, Quality Management, and the SDLC.
Ensured smooth deployment and end-user adoption of upgraded systems through training and support.support.  
I worked with technical teams, project managers, and executive leadership to implement and enhance processes effectively.  
Took ownership of the product backlog, ensuring alignment with business objectives.
Worked with cross-functional teams to implement and enhance technology-driven projects.  

Best Buy – Network Administration & Technical Expertise
Monitored network maintenance activities, ensuring prompt troubleshooting to maximize uptime.  
Managed networking and database administration, leveraging technical expertise to optimize IT operations.  
Supported system security and performance enhancements through proactive issue resolution.  

TEI Communications – Network Monitoring & Technical Support (Bath, Bed & Beyond, Gatineau)
Supported system security and performance enhancements through proactive issue resolution.  
Monitored network maintenance activities to ensure a stable and secure network environment for Bath, Bed & Beyond and other locations in Gatineau.
Diagnosed and resolved network issues promptly, minimizing downtime and optimizing network uptime.
Provided technical support and troubleshooting, ensuring business continuity and seamless IT operations.

Business Analyst(Contractor)                                 November 2021- May 2022
IRADAR IMMIGRATION, Ottawa, ON

Project: Standardized documentation for a new off-the-shelf software solution

I collaborated closely with stakeholders to evaluate, refine, and document business processes—always looking for ways to cut out inefficiencies and automate repetitive tasks.  
I conducted interface analysis and documented integration requirements, ensuring smooth system connections within AWS.  
I took the time to deeply understand business, user, and technical needs, designing web-based and system solutions that truly addressed real-world challenges.  
I led in-depth analyses on business optimization projects, reporting tools, and AWS back-office programs, always searching for smarter, more efficient ways to get things done.  
I worked side by side with developers and project teams, diving into AWS SDK and Serverless for backend development while leveraging React and React Native for frontend experiences.  
I applied Lean, Six Sigma, and Kaizen methodologies, always driven by the desire to streamline workflows and create meaningful, lasting improvements.  
I spearheaded automation efforts, reducing manual work and optimizing systems to free up time for what really matters.  
     
Tool Stack: JiRA , Sharepoint , AWS(Server-less,Lambda), React, React Native, Node JS, NX, Java, HTML Technologies

Project Coordinator/Business Analyst          
May 2020- October 2021
LARMEX INC, Ottawa ON
    
Project: Streamlining Data Processes, ETL & Software Integration in PMO

In my role within the PMO department, I was responsible for streamlining data processes, executing ETL operations, and integrating data into the new SAMPRO software solution. I ensured that data accuracy, system reliability, and business alignment were met while working with key stakeholders, development teams, and QA testers. My focus was on delivering high-quality, efficient solutions that transformed the way the department handled process data and reporting.

Data Migration & ETL Processing 
Led the migration of legacy data into SAMPRO, ensuring data integrity, accuracy, and security.
Developed and implemented new, efficient workflows to enhance system execution and operational efficiency.
Analyzed existing processes, identifying inefficiencies and spearheading improvements.
Explored automation opportunities to minimize manual effort and improve process consistency.
Created process maps to document workflows and ensure smooth adoption of the new system.
Monitored post-release performance, gathering user feedback for continuous improvement and training.
Executed SQL queries to validate and test back-end data, ensuring a smooth transition with minimal data loss.
Designed and maintained Business Intelligence dashboards in Power BI, providing stakeholders with meaningful insights and analytics.
Quality Assurance & System Testing 
Partnered with the QA team to automate test scripts using Selenium, ensuring end-to-end system reliability.
Tracked, documented, and evaluated User Acceptance Testing (UAT) results, ensuring the system met business needs and compliance requirements.
Developed user guides, training materials, and technical documentation, facilitating a smooth transition for end-users.
Agile & Scrum Leadership. 
Served as Scrum Master, coordinating sprints and ensuring product backlog prioritization to align with business goals.
Led Joint Application Design (JAD) sessions, working with cross-functional teams to refine business processes and system enhancements.
Took ownership of the SAMPRO product backlog, ensuring clear requirement definitions and successful implementation in sprint cycles.
Participated in sprint retrospectives, planning, and reviews, continuously optimizing development workflows for better efficiency.
Stakeholder Engagement & Process Optimization 
Worked closely with stakeholders(Project mangers, project cordinators etc) to evaluate business process changes and system enhancements, ensuring an efficient end-to-end migration.
Facilitated hybrid meetings via Microsoft Teams and Google Meet, enabling smooth collaboration across remote and on-site teams.
Coordinated multiple project tasks, ensuring project milestones and strategic objectives were met on time.
Regulatory Compliance & Documentation 
Developed compliance documentation, ensuring that SAMPRO policies, procedures, and regulatory requirements were adhered to.
Ensured system changes aligned with industry standards, reducing risks and maintaining business continuity.

Tool Stack: JiRA ,Java, Sharepoint, SQL Server Oracle, PowerBI , Selenium,Visio (BPMN 2.0)

Construction Suprintendent
July 2015 – March 2018
Gracious Homes LLC NJ,USA

Project : Renovation of Bathroom and Kitchen facilities for a multiplex apartment
        
This is a project that involved the planning, risk management, documentation of processes and procedures to ensure effectiveness, in the supervision and execution of Kitchen/ bathroom facilities in a multiplex building, in Newark New Jersey USA  

Determined the project schedule which included the sequence of all construction activities. Prepared regular interval progress reports. 
Identified and analyze business needs of client and opportunities for improvement of business processes. 
Elicited requirements, prepare business requirements document containing user requirements, functional and non-functional requirements. 
Developed work plan timelines,raise tickets to resolves issues  and manage workflows to meet project timeframes.
Facilitated requirements gathering sessions such as interviews, workshops and JAD sessions, and identify knowledgeable stakeholders to drive requirements elicitation
Made recommendations for Service Improvement Plans and ensures actions are executed.
Reported the quality of performance on site to all site project managers 
Performed regular job site observations to provide direction for all general contractor personnel.
           
Tool Stack: JiRA , Sharepoint, SQL, MS Projects, Visio (BPMN 2.0)

Business Analyst Consultant
August 2012 – June 2014
JUTAEN Integrated Services LTD Abuja, Nigeria

Project : Planning, Mapping and Site take of for the construction of Galecty Homes, Sabon Lugbe Abuja Nigeria 
    
This project involved the analyzing/documentation of operational and management practices, policies and procedures to accomplish and successfully deliver organizational effectiveness while developing highly successful relationships with decision makers               
Managed process improvement projects through the project life cycle, utilizing project management methodologies.   
Created and managed stakeholder engagement, updating project document as needed.
Participated in the analysis and definition of efficient, cost-effective solutions that support client business products and processes and functional requirements.
I assisted in the decrease of the turnaround time between initial ticketed request to delivery of key customer centric business processes   
Developed improvements to existing processes to deliver improved business performance    
Tracked and reported on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvement.
Developed project plans, work breakdown structures (WBS), and baseline data for project requirements. - Analyzed current states of affairs (As-Is), formulated future state (To-Be), and performed a gap analysis. 
Acted as project lead in some instances and support the Project manager to ensure that the project remained within timelines and that there was no scope creep.
Worked in consultation with the project team with direction from the Steering Committee to monitor and develop artefacts as set down within the project plan and timelines
        
Tool Stack: Sharepoint, MS Projects, HTML Technologies front end.

Project Manager
March 2008 – July 2012
TRUSSNET Lagos, Nigeria

I trained and managed a group of 2 drafters,2 junior engineers and 3 surveyors using best .
Facilitated construction by mapping out installations and establishing reference points,grades and elevations    
Managed, supervised and controlled the execution of contracts ranging from $500,000 to $1M 
I advised managerial staff and major stakeholders about design, construction and program modification.
I Coordinated with draftspersons and technicians to transform designs to working drawings  
Served as onsite project representative to clients and crew members.
Identified and resolved potential structural issues 
As project team lead, cordianted and edited project reports, specifications, plans, construction schedules,environmental impact studies, permits and designs

Site Engineer 
September 2007 – April 2008  
Huawei Technologies Co. Nig Ltd, Lagos

In my role as Site Engineer at Huawei Technologies, I played a key role in project execution, stakeholder collaboration, and process optimization inn the North Western states in  Nigeria;  ensuring that construction and telecommunications infrastructure projects were completed on time, within budget, and with high efficiency. I worked closely with on-site teams, stakeholders, and regulatory bodies to drive continuous improvement and meet project objectives.  

Project Management & Efficiency Optimization 
Fulfilled over 80% of deadline initiatives, saving the company up to $500,000 through efficient planning and resource management.  
Met with stakeholders to review project recommendations and identify opportunities for process efficiency. 
Led continuous improvement projects, utilizing data-driven insights to optimize workflows and reduce inefficiencies.  
Monitored site activities, ensuring that construction and telecommunications infrastructure met Huawei’s quality and compliance standards.  

On-Site Coordination & Process Implementation
Guided on-site personnel through the adoption of new processes, ensuring compliance with engineering best practices.  
Collaborated with team members to facilitate a smooth transition to improved processes, minimizing downtime and maximizing productivity.  
Supervised the surveying and marking of site locations, overseeing the construction of roads and other critical components.  
Sourced and managed construction materials, ensuring cost-effectiveness and availability to keep projects on track.  
Training & Continuous Improvement  
Developed training materials and collaborated with the Project manager to facilitate training sessions, improving on-site efficiency.  
Encouraged a culture of continuous improvement, identifying even the smallest process inefficiencies and implementing solutions to enhance overall project performance.  
Served as the company representative and liaison with contractors, clients, and regulators, ensuring compliance and alignment with project goals.  
Reporting & Documentation
Prepared detailed daily, weekly, and monthly reports, tracking site activities, incidents, and resolution strategies to maintain transparency with stakeholders.  
Ensured that all reports and documentation accurately reflected project status, providing data-driven insights for decision-making.  

EDUCATION

CYBERSECUIRTY AND COMPUTER NETWORK ENGR        Feb 2025

ITIL® 4  CERTIFICATION                        In View

Cloud Computing certificate - ICTC                                                    2023

AWS, Getting started with Devops, Certificate       2022

AWS, Cloud Practitioner Essentials, Certificate         2022

Software Testing & Quality Assurance - Certificate Diploma      2019                                                                          
Montreal College of Information and Technology, QC

Civil Engineering Technology(TRANSPORT) - Bsc(Equivalent)           2004
Auchi Polytechnic Auchi, Edo state Nigeria , W/Africa