Gourav Rana

I am an enthusiastic and people-oriented individual with a strong passion for travel, food, and cultural experiences. I enjoy exploring new countries, meeting diverse individuals, and embracing new adventures that help me grow personally and professionally. My love for hospitality led me to successfully open a restaurant in my home country, where I developed strong customer service, problem-solving, and communication skills. I’m adaptable, eager to learn, and thrive in dynamic environments. I value building positive relationships and delivering excellent service. I am always looking to learn something new and grow with every opportunity.

I am a dedicated Customer Service Representative currently serving as a Night Auditor at Holiday Inn Express & Suites Moncton, with expertise in communication, problem-solving, and active listening. My responsibilities include managing nightly audits, balancing guest ledgers, processing transactions, and overseeing front desk operations to ensure smooth and efficient service. Having worked with renowned brands such as Fairmont Chateau Lake Louise, Days Inn, and the Algonquin Resort, I possess extensive experience serving a diverse, international clientele. I am committed to delivering exceptional service, maintaining high standards of professionalism, and enhancing the overall guest experience to foster long-term satisfaction and loyalty.

I hold a Post Graduate Diploma in Hospitality Management from Lambton College of Arts and Technology, Sarnia, Ontario. Throughout the program, I developed expertise in customer service, financial analysis, cost management, and event planning. This education has provided me with a strong foundation in operational efficiency, client relations, and effective problem-solving, which I am eager to leverage in a dynamic and customer-focused professional environment.