Samyukta V

2yrs of experience in customer service in securities and financial services. Excited to work in the Organizations to improve customer experience and increase customer retention through quick resolution of any customer concerns.

I worked around 18 months in IndiaInfoline, a Stock broking firm in India.

I worked as an intern in Indiabulls Securities for 6 months.

• promptly handled an average of 75 customer enquiries and complaints per day with a 95% of customer satisfaction rate.
• Maintained a knowledge base of the evolving product offerings and improved customer retention by 10%  by proactively recommending new products to existing customers.
• Documented customer interactions to reduce onboarding time by 15% when new customer service representatives interact with customers
• Maintained up to date customer records in CRM while interacting with customer across email, phone.
• Increased average customer order size for new customers by 14% by understanding the needs and recommending the right products
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I am Postgraduate in Bussiness management with master degree in Marketing.