About Grace Goncalves:
A highly motivated and experienced individual working towards a Bachelor's Degree in Biology and Biomedical Science, seeking a mid-level position that leverages skills in leadership, customer service, and administrative support. Possesses expertise in managing and supervising teams, handling cash transactions, and providing exceptional customer service.
Experience
Supervisor
Grocery Checkout - North York, ON
August 2021 to Present
• Led and managed daily operations of the store, including cash handling, inventory management, and customer service, resulting in a high rate of customer satisfaction.
• Coordinated and collaborated with team members to ensure the timely completion of daily tasks and smooth store operations.
• Utilized Google Sheets to track perishable stock expiry dates, oversaw incoming orders, and maintained inventory of overstock products.
• Addressed customer concerns and complaints promptly and effectively.
Crew Member
Burrito Boyz (Queen and Chrysler) - Brampton, ON
September 2019 to April 2021
• Provided excellent customer service, handling cash transactions and settling customer disputes in a professional manner.
• Acted as a dedicated team leader in the absence of managers, overseeing and delegating tasks to team members as necessary.
• Prepared food and beverages according to customer specifications, adhering to all safety rules and guidelines.
• Maintained the cleanliness of the lobby and kitchen and solved problems with the POS system.
Summer Administrative Assistant
Harvest Worship Centre - Brampton, ON
June 2019 to August 2019
• Assisted the administrative team in daily duties, including answering phone calls, conducting research
for vendors and suppliers, and handling monetary donations.
Education
Biomedical Science (H.BSc)
York University
2020-2024
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