Greg Papaleo

Experienced IT professional with 10+ years of expertise in testing principles and methodologies, executing test plans, and utilizing tools such as Jira/Confluence and Microsoft Office. Skilled in project organization, planning, and coordination. Strong analytical and problem-solving skills with a customer-focused approach and effective relationship management abilities. 

Quality Engineer III,            2010-2023 
NCR CANADA LTD – Toronto, ON
• An integral member of a small development/QA team with established revenue of over $1M in services annually 
• Collaborated with the Development Team to resolve bugs, guaranteeing over 20 Software Releases were completed on or before schedule.
• Liaised with the Development Team to maximize unit test coverage with HP Quality Centre, Zephyr, and Practitest, and employed JIRA for effective defect tracking to optimize productivity.
• Tested products through all phases of development life cycle including development phases (Unit/Functional/regression/integration/performance testing)
• Developed and execute thorough test plans and cases for multiple products and functional areas
• Acted as Quality Analyst, locating hundreds of defects and guaranteeing a successful launch with our POS system maintaining an uptime of 99%
Technical Support Specialist         1995-2010 
NCR – Mississauga, ON
• Provide ongoing, database support for major retailer/distributor
• Executed daily incremental and database backups, consistently resolving errors to exceed customer expectations of 99.9% uptime effectively
• Delivered 24/7 end-to-end support for 450 sites, including system, network, field, and installation support, reducing lost sales and downtime
• Worked as part of a team to migrate a new point of sale (POS) system for customer resulting in a complete rollout of 450 store in 2 months
• Support field service technicians during installation, maintenance and troubleshooting of PC-based POS systems according to customer SLAs on ongoing basis
• Liaise with third party vendors to resolve wide variety of customer issues
• Consistently resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Proactively assisted customers in identifying issues and explained solutions to restore service and functionality
• Collaborated with vendors to locate replacement components and resolve advanced problems
 

Education

Electronics Engineering Technology Diploma 

DeVry Institute of Technology, Toronto, On