Guilherme Parreira

A Highly motivated and versatile professional with a background in web
development, as well as a business background. My educational journey has
provided me with a strong set of skills in both technology and business
management, making me an asset in the professional area. Fluent in Portuguese
My goal is to use my training and professional experience to succeed in a dynamic
company in the web development field. I want to use my talent and experience to
develop creative digital solutions while leveraging my business background to
optimize processes and improve operational efficiency. I look forward to working
together in a team environment where I can apply my knowledge to tackle difficult
problems and achieve tangible results. With a strong work ethic and commitment
to lifelong learning, I am ready to make a difference and advance my career

SUMMARY OF SKILLS

Customer Service:
• Proficient in communicating clearly and professionally when engaging with clients, whether addressing
inquiries about banking products or discussing business solutions
• Experienced in designing flowcharts and process manuals to ensure customers and team members clearly
understand operational procedures.
• Manage client inquiries successfully through SAC (client Service), addressing questions and prioritizing
customer needs related to Tribanco Bank Products.
• Demonstrated ability to analyze both personal and corporate documents to ensure compliance and accuracy,
particularly through the CUC “Customer Registration System”.
• As an IBM Quote to Cash Intern at GTS Ontario-West, Canada, I provided important contract management
contract audit and registration, which included Debit and credit billing, disputes, CFTS Update, and ITS Billing
(Debit)
• Conducted comprehensive business diagnostics during the Trainee Consultant role at Fiolux, which involved
identifying areas for organizational improvement

EMPLOYMENT HISTORY

IBM
Financial Assistant in GBS (Tribanco Bank)
Hortolândia-São Paulo-Brazil
Dec 2020 – May. 2022

IBM
Quote to Cash Intern - Canada GTS Ontario-West
Hortolândia-São Paulo-Brazil
Sep 2019 – Nov. 2020

Fiolux
Trainee Consultant Valinhos-São Paulo-Brazil
Feb 2018 – Nov. 2018
 

ADDITIONAL SKILLS & INTERESTS     

 •  Proficient in Computer languages and Java Script Libraries such as HTML, CSS, Javascript, SQL, Angular,
React, Vue.JS, NodeJS and Adobe XD.
• Achieved IBM Explore and Scrum Foundation certificate.
• Proficient in Advanced English, which allows me to effectively communicate and understand complex topics in English. I also have a basic proficiency in Spanish, enabling me to engage in basic conversations and comprehend fundamental Spanish language concepts. Additionally, I am fluent in Portuguese, my native
language, and can confidently communicate in a wide range of contexts.
• Earned a place on the Dean's Honour Roll for Fanshawe College, which signifies recognition for exceptional
academic accomplishments. This achievement reflects a high level of performance during my studies,
showcasing my dedication to academic excellence                                             
 

• Fanshawe College
  Web development and Internet applications-London-ON-Canada-2024
• Facamp (Faculdade de Campinas)
  Bachelor in Business - Campinas-São Paulo-Brazil- Feb 2016 – Dec. 2020