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Gurvak Singh

Gurvak Singh

Customer Service Representative

Customer Service / Support

Edmonton, Alberta

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About Gurvak Singh:

Established call center representative with 2+ years of experience. Looking for a role to leverage my prbolem-solving and effciency skills to help ensure customer satisfaction at its finest.

Experience

Customer Service Rep

Rogers Communication

  • Answered 10+ calls per day
  • Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
  • Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
  • Took 55+ customer orders per shift
  • Collaborated with a team of 27+ people

Education

Customer Service Rep

Snap Deal

  • Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
  • Spearheaded the creation of bulleted product lists and potential solutions for call staff, reducing wait times by 28%

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