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Edmonton
HARDEEP SINGH

HARDEEP SINGH

IT Project Manager | Scrum Master | Oracle ERP

Customer Service / Support

Edmonton, Alberta

Social

Services offered

Experienced IT Project Manager with over 8 years of successful Project Management, Consulting and IT Service Management experience. Adept at leading cross-functional teams, implementing Agile Methodologies, and ensuring the delivery of high-quality projects. Proven track record in Business Relationship Management, Change Management and driving cost savings through effective Project Management and Continual Service Improvement in Application and Infrastructure management projects. Certified Scrum Master, ITIL Version 3 Certified and PMI-PMP Candidate.

Scrum master
It project manager
It service manager
Consultant
Approximate rate: CAD$ 40 per hour

Experience

1. I possess over 8+ years of Leadership roles, overseeing end-to-end service delivery in complex IT environments, with successful record of delivering the highest business value ‘book of work’ for customers using effective prioritization, negotiation and team management skills. Achieve application simplification, process improvement, continual service improvement and yielding cost saves for the organization. 

2. I am skilled in preparing comprehensive project plans, tracking critical milestones, and adjusting plans and resources as needed to ensure successful project delivery. Regular planning and schedule monitoring are basic hygiene for me, allowing me to reconcile project progress with baseline plans effectively. Moreover, I am experienced in managing project closure activities, including financial aspects, and I ensure that deliverables meet quality standards and secure customer acceptance. 

3. I have been responsible for successfully delivering business driven, technical, system stability and other changes for various finance functions. Also, maintain book of work in the most prioritized manner basis business value. Assess, measure and present production service KPIs in monthly Op-Co meetings chaired by Department head, status report on change progress and other strategic initiatives in the regular finance working group forums.

 4. As an IT Service Manager/Technology lead and service specialist, I have successfully led cross functional, cross location teams whilst delivering for global customers over the years. Proficient in leveraging Service Now, JIRA and other ITSM, Remedy and ALM tools. Adept at providing business insights and direction to project team and managing client relationship. 

5. Responsible for resource management, budgeting, forecasting, cost management and keeping a check on these aspects whilst following associated governance and working with PMO function. I possess superior communication, relationship building, planning and supervisory skills proven to be very effective in stakeholder management.

Education

Bachelors of Technology

Post Graduate Diploma in Business Administration ( with Financial Management as Major)

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