Harmeen KAUR

Customer service focused professional and a team player with outstanding customer service. Flexible, hardworking, and   willing to learn with the drive to succeed. Seeking a role to utilize my skills, abilities and experiences.

WORK EXPERIENC E

Materials Planner- Lear Corporation, Columbia City Indiana                                                 Dec 2022-Apr 2023

• Checking customer releases in SAP and execute material coverage plan based on hot parts
• Responds to customer’s requests via call or emails and provide resolution to complex situations
• Timely cycle count of inventory, collects data and adjust the inventory accordingly
• Communicate and update logistics 3PL team for timely updates of any delays of in-bound shipments
• Providing requested production details to the customer in team meetings and work for continuous improvement of Supply chain processes like 3PL sourcing, inventory optimization, material flow control etc.
• Responsible for adjusting the inventory cost reports by doing the cycle count of parts on production floor
• Effective communication with production team for any changes required
• Escalation process for any unexpected delay from the freight careers for customer satisfaction and engagement

Shipping and Receiving Coordinator- Plasman Windsor Plant 3 Manufacturing, Windsor, ON    Aug 2021 –Jun 2022

• Handling shipping requests internally and from customers, documentation and customer portal updates that includes GM Supply Power and Stellantis for Chrysler
• Execute daily materials management by timely updating the inventory for raw materials and finished goods, communicating production plan in order to fulfill customer demands
• Fair movement of the finished parts from POU
• Responsible for taking measures to reduce the freight cost such as freight consolidation, transport mode selection, route planning, load unitization, and long distance shipments
• Responsible for releasing the ASNs on time
• Check for customer increases and releases on daily basis through EDI in Trans4m
• Responsible for finance analysis by providing date for budget reports based on expedite bookings per day 
• Establishes and maintain a strong relationship with customers to maintain company’s standing
• Verify CUMS and resolve the differences with the team and the customer

Dispatch and logistics operations- ONfreight Logistics, TecumsehON                                         Jun 2020 – Dec 2020

• Tracking shipments to timely update the customer’s websiteand portals
• Responsible for arranging weekly meetings with customers to discuss any potential issues and their resolution
• Efficient knowledge working and managing the dispatch software 
• Responsible for planning and covering the shipments as per customers’ demand
• Escalation if material delivery schedules are not met and applying root cause analysis to avoid reoccurrence
• Work as a customs specialist to ensure shipments get custom approved to cross border
• Responsible for optimizing transportation plan for all suppliers in the dispatch system 

Logistics compliance and IT end user support- Martin Transportation Systems, Windsor ON     Apr 2018 - Jan 2020

• Work with EDI dispatch TMW software and People Net FleetManagement
• Follow-up customer policies and procedures, handle all requests and escalations accurately, timely updating dispatch boards to meet daily metrics
• Responsible for any process improvement activities to enhance the delivery time
• Responsible for supplier compliance through proper communication and follow-through 
• Configure and optimize over 30 routes based on daily needs, available workers, traffic hazards and weather conditions
• Communicating effectively with customers and suppliers regarding any additions/cancellations of the shipments
• Provide systems support, diagnostics and resolution
• Consultant for all IT related areas that includes but not limited to Networking concepts like TCP/IP, VOIP, LAN issues

Transportation dispatcher- Rockwell Trucklines, Tecumseh ON                                                 Dec 2017 - Mar 2018

• Worked in Syllectus dispatchsoftware, Border Connect to clear the bordercustoms for assigned customers
• Load Planning & delivery scheduling to ensure timely pick up & delivery of loads
• Add new employee’s information in active directory, upgrading the software for the company’s network
• Create and maintain email addresses and distribution lists in MS Exchange
• Deployment and upgrades of workstations, new software network deployment, company website updating

IT service desk- Magna Integram Seating, TecumsehON                                                           Jun 2017 - Dec2017

• Handling tickets and providing user support and troubleshooting
• Perform MACDs on clients’ requests for telecommunications infrastructure
• Provide new hire set up support using active directory by managing their roles and granting permissions at different level
• Responsible for providing on-call operational level support for different aspects of VOIP infrastructure
• Providing user support for hardware and software incidents & Maintain overall IT documentations
• Adding and granting access rights to new users using active directory roles
• Fulfilling project work in IT projects including hardware inventory management and configuring & setup systems
• Managing basic active directory controls
• Provide online internal support via chats and emails 

Technical support analyst- Sutherland Global Service, Windsor ON                                          May 2016 - Jun 2017

• Technical Support Representative to resolve customerand in field technicians’ issues in a high pacedenvironment
• Responsible for referring the clients to specialist colleagues for their specific needs like transferring account calls to account specialist etc.
• Communicationwith customers to keep them informedof incident progress, impeding changesand outages
• Worked in CRM system, and provide level 3 VOIP infrastructure support and troubleshooting by using Ciscocall manager
• Assisted senior IT specialist in providing initial training and support to users that included helping in hardware & software installation and setup, training manuals development
• Upsell the new products to clients and work for overall client satisfaction
• Prepare reports for the management regarding the system downtimeand performance issues
• Respond to the technicians and customers via dual chats and calls at the same time

EDUCATION

Post-Graduation Diploma CCNA- NetworkTechnology                                                           Aug 2015 - Jun 2016 Red River College, Winnipeg MB

Bachelor of Technology- Information Technology                                                                     Aug 2010 - Jun 2014 Punjab Technical University, Punjab, India