Heather Bailey

A passionate and authentic professional who has been working in Technology for 20+ years in various leadership roles. Results-oriented with high energy, demonstrated drive to succeed with a sense of urgency.  A leader with willingness to thrive through corporate transformation initiatives demonstrating quality, integrity and trustworthiness values

CORE COMPETENCIES:
- Expert skills in leading others with the ability to direct, coach, and influence at all levels
- Strong interpersonal and leadership skills to be able to develop and grow talent
- Superior communication skills, verbal and written, strong presentation and facilitation skills
- Highly motivated and proven ability to promote and take ownership through leading by example
- Strong business and financial acumen including budgeting, ROI, and cost benefit analysis 
- Deep passion for process and system improvements while focusing on performance KPI's and OKR's
- Strong Culture adopter for Diversity, Equity, and Inclusion and leader in WIT
- Solid experience in managing infrastructure in both traditional Data Centers and Cloud

Loblaw Companies Limited                                                                                                                                                               2012 - 2023

Senior Director Technology Platforms May 2022 – Nov 2023

• Led 3 portfolios consisting of 35 full-time direct reports, and 190+ contractors across all portfolios achieving KPI’s and major deliverables
• Part of the transformation team mandated to move infrastructure and applications from Data Centers to one of our 4 Cloud providers including GCP, Azure, OCI, and IBM in accordance with industry standards
• Directly responsible for the stability of infrastructure in our Data Centers and Cloud for all Stores, Pharmacies, Supply Chain, PC Financial, Loblaw Digital and Media
• Managed Technology Operations, Problem and Major Incident Management, while driving continuous improvement initiatives to meet KPI’s and OKR’s
• Oversaw Tech Platforms financial portfolio consisting of 160+M OPEX, (including Cloud FinOps) 10M Capital
• Negotiated Vendor contracts by managing relationships for Cloud (GCP, Azure, OCI, IBM), Hardware, Software, and Tools achieving best price point and trusted delivery

Director Capacity Planning and Project Delivery Feb 2019 – May 2022

• Ensured Infrastructure stability in our Datacenters and Cloud FinOps by overseeing team production maintaining systems with zero downtime
• Managed all Infrastructure Projects related to Data Center, Remote Offices and Distribution Centers across Canada for both Loblaw and Shoppers – Budget 15+M Capital and Management of contractors (up to 50+ resources) delivering the projects/up grades on time and on budget
• Provided weekly reporting to stakeholders of overall progress and health of each portfolio consisting of milestones and deliverables, financial budget and forecast, and key project risk and mitigation strategy
• Developed of the PPS model (Product/Platform/Services) for multiple teams including Technology Platforms, Capacity Planning (Service) and Project Delivery (Service).  Working with Senior Leadership to develop the team model to work with other PPS Families ensuring process and efficiencies while driving performance KPI’s
• Established a culture of delivering project management best practices, cross functional collaboration, and industry leading consulting skills

Senior Manager Project Delivery Nov 2014 – Feb 2019

• Responsible for Technology Budget including all Infrastructure in the Datacenters and remote offices and distribution centers working closely with facilities teams and larger Product teams for all upgrades and deployments 
• Provide yearly financial roadmaps to Senior Leadership working with Vendors closely regarding End of life/End of support items within the datacenter
• Drove Shoppers Drug Mart technology, people, and processes into Loblaw Enterprise delivering on efficiencies.  This included MCH re-class, SAP adoption, HR systems, Finance systems, Data Center migrations, and Distribution Center consolidation
• Coaching and developing high performing teams capable of delivering results through collaboration 

Senior Program Manager April 2012 – Nov 2014

• Determined scope of work, financials, operational efficiencies and project performance, while effectively managing utilization of project resources
• Deployed infrastructure datacenter moves including all Platform and Network design and built migrations from one physical datacenter to another
• Lead project teams to ensure all projects were delivered on time and on budget
• Performed trouble shooting and issue resolution; partnering with project teams and various external vendors

University of Toronto – Rotman School of Business

Women in Leadership – 2020

York University – Schulic School of Business

Leadership Management – 2016

Toronto School of Business 1998 - 1999

Sheridan College – Law Security 1995 - 1997