hemant mehmi

• Developing and managing team to perform as expected by the management.

• Leading the security awareness program to increase the cyber awareness within team and different departments.

• Communicating the reports to senior management that includes visualization and dashboards

• Building Schedules for Team and coaching team for improve quality of work

• Training new hires for taking calls.

• Nesting with their live calls.

• Taking inbound calls helping customers solving their queries

• Maintain broad knowledge of client products and/or services

• Participate in activities designed to improve customer satisfaction and business performance

• Track, document and retrieve information in call tracking database

• Establishing best practices and implementing new initiatives.

• Send weekly and monthly reports.

• Develop and implement human resources policies and procedures

• Administer HR policies and procedures

• Customer Acquisition and Representation.

• Coordinate sales promotions and provide sales targets

• 3 times Certificate of more than 50 sales per week

• Certificate of 500+ sales in less than 5 months

• Performed Vulnerability assessment for different clients while using Nessus, Nmap, Wireshark, and Qualys guard and other tools. Prioritize the vulnerabilities based on the severity and recommend the appropriate controls to mitigate the impact of the vulnerability exploitation.

• Reviewed security architecture against security posture of the infrastructure to meet network security expectation align to defense in depth strategy. Mitigate the network risk with the help of network controls such as access control lists, firewall, IDS, IPS, and Antivirus.

• Developed information security policy align with NIST framework 800-53. Performed security controls gap assessment co comply with NIST framework.

• Managed active directory for user provisioning and account management. Responsible for audit the directory accounts monthly and share the gap with infrastructure management team.

• Good understanding of Splunk, NIST framework and ISO 27001. Developing cyber threat profiles and analyzing open-sourceinformation.

• Performed penetration testing and risk assessment for different clients under the guidance of senior resource.

• Directly manage and escalate outstanding remediation items to ensure timely completion.

✓ Diploma in Advance Communication for Professional at Fanshawe College, Ontario (05/2018-12/2018)

✓ Diploma in Project Management at Fanshawe College, Ontario (09/2017-04/2018)

✓ Bachelor of Technology in Computer Science at Lovely Professional University, India (2012-2016)