Hetal Dalal

Clinic Manager – Evolve Wellness, Scarborough, ON | Jan 2018 – Present

• Managed clinic operations and led a team of staff, increasing productivity and patient satisfaction.
• Implemented service enhancements and patient feedback loops, boosting retention rates.
• Maintained compliance with healthcare regulations and industry best practices.

Senior Store Manager – Budget Optical, Scarborough, ON | Jan 2009 – Present

• Directed operations, inventory, budgeting, and staff training to improve store performance.
• Implemented promotions and campaigns, increasing sales and customer engagement.
• Mentored new employees, improving service quality and operational efficiency.

Licensed Optician – Eye Optical, Markham, ON | Apr 2023 – Jun 2023

• Assisted clients with frame selection, adjustments, and minor repairs.
• Ordered, edged, and fitted prescription lenses accurately.
• Educated clients on contact lens usage and follow-ups.

Licensed Dispensing Optician – Ollie Quinn, Toronto, ON | Jul 2017 – Aug 2018

• Evaluated prescriptions and provided lens and frame recommendations.
• Adjusted and repaired eyeglasses for proper fit and comfort.
• Kept updated with industry trends and continuing education.

• Diploma in Small Business & Entrepreneurship – George Brown College, Toronto, ON (2017)
• Diploma of Opticianry – B.C College of Optics, Vancouver, BC (2009)
• Bachelor of Home Science – S.M. Patel College of Home Science (1999)