hiral patel

Customer Service/ Call Centre Representative                                Dec 2022 - Present

Concentrix Windsor, Canada               

• Welcome customers to the brand and our variety of products.
• Manage large amounts of inbound and outbound call in a timely manner.
• Handle multiple call types from our various members in North America and answer general customer questions or inquiries clearly and professionally in English.
• Assist Customer with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs.
• Obtain, file and input customer information and data.
• Listen attentively to our Member’s needs, while demonstrating empathy and building rapport.
• Follow communication “scripts” when handling different topics.

Customer Service (Call Centre Representative)                          June 2022 - Nov 2022

Life Insurance Corporation of India • Ahmedabad, India                      

• Manage large amounts of inbound and outbound call in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers needs, clarify information, research every issue and vide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversation in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Collection of outstanding accounts and providing customers with information regarding their options for payment.
• Meet personal/team qualitative and quantitative targets.
• Research customer account records to troubleshoot.
• Filing of field activities and various reports.
• Sort, distribute mail and process requests for services.
• Co- ordinate activities with other work units or departments.

Insurance Advisor                                                                         June 2021 - May 2022

Life Insurance Corporation of India • Ahmedabad, India          

• Sell automobile, fire, health, life, property, marine, aircraft, and other types of insurance to clients.
• Establish client insurance coverage, calculate premiums, and establish a method of payment.
• Provide information concerning the group and individual insurance packages, the range of risk coverage, benefits paid, and other policy features.
• Ensure appropriate forms, medical examinations, and other policy requirements are completed.
• Monitor insurance claims and responds to client’s inquiries.
• Identify and solicit potential clientele.

Customer Service Representative                                                 Sep 2020 - May 2021

ICICI BANK INDIA • Ahmedabad, India           

• Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
• Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.
• Sell travelers’ cheques, foreign currency, and money orders.
• Answer inquiries and resolve problems or discrepancies concerning customers’ accounts.
• Inform customers of available banking products and services to address their needs.

EDUCATION 

Master of Commerce (Accounting) - WES Assessment                Jun 2018 - May 2020

Gujarat University • Gandhinagar, India           

Bachelor of Commerce (Accounting) - WES Assessment            Jun 2015 - May 2018

Gujarat University • Gandhinagar, India