Hugues Springer

SUMMARY OF SKILLS

• Strong background in customer services, sales and operations
• Proven skills in analysis, problem-solving, listening, and teamwork
• Demonstrated ability to work in a fast-paced environment with tight deadlines
• Fifteen (15) years’ experience in customer service management, including corporate account management, travel and sourcing
• Excellent knowledge of supply and contract management, negotiation and strategic advice
• Strong oral and written communication skills  
• Bilingual in French (Native) and in English (Advanced)
• Proficient in Microsoft Office, ECRM, SAP, Moneris and Salesforce

EXPERIENCE

Bilingual Research Consultant                                                2022 - 2025

Costar Canada | Toronto, ON | CANADA

• Investigating new space listings to complete database for commercial real estate in Montreal/Quebec
• Researching and answering client’s requests about true owner, listings and data
• Analyzing sale and lease comparable for commercial real estate
• Training newcomers about Costar and Loopnet brand, call calibration and audit
• Writing articles about recent major transactions for Montreal/Quebec market
• Building relationship with brokers, developers

Achievement: Increased the number of clients for Costar/Loopnet, developed Quebec market 

Central Advisor                                                                       2021 - 2022

Whirlpool Canada | Toronto, ON | CANADA

• Answering client’s requests over the phone and by email
• Registering of new clients’ appliances 
• Advising clients on appliances
• Selling extended warranties and collecting payment
• Following up with confirmation and contract
• Booked technicians and submitted claims
• Ordered parts via SAP, ECRM and part distributors website
• Handled payments via Moneris and reported any discrepancies 

Destination Specialist - Asia                                                    2019 – 2020

Goway Travel | Toronto, ON | CANADA

• Customizing itineraries according to agents or clients’ requests and preferences
• Supervising the booking process for each request
• Coordinating services with local suppliers
• Following up with confirmation and invoices
• Handling operational processes for different destinations 

Bilingual Travel and Lifestyle Consultant                               2018 – 2019

American Express | Toronto, ON | CANADA

• Answered clients’ requests via phone
• Handled hotel, flight and car bookings 
• Responsible for following up with confirmation, travel changes, supplier relations, and invoicing

Export Sourcing                                                                      2015 – 2018 

Self-Employed | VIETNAM

• Conducted research on Asian suppliers (furniture, homeware, accessories, clothing)
• Developed samples and collections according to clients’ requests
• Negotiated prices between suppliers and clients
• Followed up on orders and arranged export documents for overseas wholesalers

Operations Manager                                                             2014 – 2015

Terra Verde Travel | Ho Chi Minh City | VIETNAM

• Managed the Operations team and supervised the booking process for each request
• Handled complaints on the spot via phone or by email
• Developed new itineraries for VIP travel agents and/or direct clients
• Improved operational procedures and communication between departments

Achievement: Minimized booking mistakes and improved quality standards

Sales & Marketing Manager                                                 2013 – 2014 

Khiri Travel |Ho Chi Minh City | VIETNAM

• Managed the Sales team and supervised proposals sent to agents/clients
• Monitored the mark-up and average profit per month
• Handled complaints on the spot via phone or by email
• Customized itineraries according to agents or clients’ requests
• Attended Tourism fairs in Singapore and followed-up new leads 

Achievement: Increased sales revenue by 130% over one-year sales with existing and new agents

Export Sourcing                                                                      2010 - 2013

Self-Employed | VIETNAM

• Researched of Asian suppliers (furniture, homeware, accessories, clothes)
• Developed samples according to clients’ requests