Ibrahim Saidi

Dedicated and knowledgeable customer focused IT Technician with 10 years of experience in providing technical support

and troubleshooting hardware, software and network issues. Expertise in customer service and technical skills in problem

solving, Active Directory, Windows OS and Networking. Proven ability to multitask effectively and resolve issues

promptly while maintaining a strong commitment in providing minimal downtime and maximum user satisfaction.

Dedicated and knowledgeable customer focused IT Technician with 10 years of experience in providing technical support

and troubleshooting hardware, software and network issues. Expertise in customer service and technical skills in problem

solving, Active Directory, Windows OS and Networking. Proven ability to multitask effectively and resolve issues

promptly while maintaining a strong commitment in providing minimal downtime and maximum user satisfaction.

 Cloud Security Training Minutes School –Ontario, Canada 2025

• Designed and deployed AWS Lambda functions and configured S3 buckets to demonstrate seamless integration of

serverless computing with cloud storage.

• Explored cloud infrastructure with Digital Ocean, utilizing its services for application hosting and scaling.

• Implemented containerization solutions using Docker containers, optimizing application portability and resource

utilization.

• Applied Software-Defined Networking (SDN) principles to enhance network management, automation, and

flexibility within cloud environments.

• Developed Python-based web applications using Flask, showcasing full-stack deployment skills.

• Conducted cybersecurity exercises with tools like the Social Engineering Toolkit (SET) and simulated attacks,

such as SQL injections, to analyze and improve system resilience.

• Created and managed virtual machines (VMs), including installations and configurations on various Linux

distributions.

• Leveraged Cloud Security Alliance CCSK material to understand cloud security principles, including IAM,

encryption, and compliance best practices.

• Gained hands-on experience in system deployment, management, and troubleshooting within cloud-native

environments