Ikeoluwa Apata

I’m very hardworking and I multitask

Front desk receptionist with 2+ years of experience supporting office operations and acting as the first point of contact for customers and clients. Current part-time university student enrolled in a bachelor degree program in phycology, looking to apply my communication, time management, and people skills as a front desk receptionist.

SKILLS  

Communication
Customer service
Problem solving
Multitasking
Social skills
Time management
Active listening
Confidence
Attention to detail

EXPERIENCE    

HOTEL FRONT DESK RECEPTIONIST
Bon Nest Hotel – Ibadan (Nov 2020 –MARCH 2023)
Key Qualifications and Responsibilities

Greeted guests and responded to guest inquires, requests, and issues in a timely, personable and efficient manner to resolve guests concerns.
Informed customers about payment methods  and verified credit card data.
Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.
Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

CASHIER/ CUSTOMER SERVICE
Brent Mall – Ibadan (Jan 2017 – Oct 2020)

Aided supervisor in controlling customer flow and backed up lines.
Assisted with opening and closing procedures
Organized shopping carts in designated areas for convenience of customer.
Bagged customer groceries, providing carry out service to  vehicles.
Assisted 50+ customers daily with checkout, answering outstanding questions.
Collaborating with 8 other cashiers, offering assistance to other teammate during busy times.
Managed inventory and directed support staff to assist customers who asked for specific grocery items.

EDUCATION    

Bachelor of Science Psychology- 2023-2027
Cape Breton University - Sydney, NS

BSc- Biochemistry- 2019-2023
Ladoke Akintola University of technology – Ogbomosho Oyo State, Nigeria

CERTIFICATIONS  

Ladoke Akintola University  GPA 3.89.