ishita gokani

Being a Finance and Marketing professional creating a deep and long-term connection with my audience is my motto. Empathy towards my clients will foster the emotional connection that drives loyalty and better brand perception.

Experienced finance and operations professional with a strong foundation in invoicing, receivables, and financial reporting.
Proficient in QuickBooks, SAP, and Microsoft Access, ensuring accurate data entry, record-keeping, and system optimization.
Demonstrated success in customer service and order management, resolving high volumes of inquiries with a 95% first-contact resolution rate.
Led cross-functional coordination to enhance customer satisfaction, streamline operations, and reduce order processing time.
Skilled in financial analysis, budgeting, and preparing detailed reports to support strategic decision-making.
Proven ability to detect and prevent fraud, conduct risk analysis, and manage large client portfolios with tailored financial planning.
Delivered measurable results in quality control, inventory management, and CRM implementation across retail and food industries.
Strong interpersonal communicator, with a history of building client relationships and driving customer loyalty across diverse sectors.

I hold a Bachelor’s degree in Accounting, followed by postgraduate certifications in Financial Planning and Marketing in Financial Services, providing a comprehensive understanding of financial management, client advisory, and strategic marketing within the financial sector.