Ishneet Kaur

Motivated and detail-oriented Human Resources student with over 2 years of customer service experience and a strong academic foundation in HR practices. Currently pursuing a Business Administration – Human Resources Advanced Diploma at George Brown College. Proficient in administrative support, MS Office (including Excel), and data entry with a passion for employee relations and HR operations. Seeking an entry-level opportunity to contribute to HR generalist functions while continuing to develop practical skills in a collaborative environment.

Sales Representative  November 2024 - December 2024  

The RPM Groups, Mississauga, ON 

• Make outbound calls to potential customers and warm leads. 
• Respond to inquiries and engage with customers through phone, email.
• Identify customer needs and present relevant solutions.
• Coordinated communication between clients and internal sales team.
• Maintain accurate customer data and follow-up using the CRM system. 
• Developed strong communication and multi-tasking skills through outreach efforts. 

Store Associate              March 2021 - October 2023 

Walmart, Brampton, ON

• Delivered excellent customer service and handled transactions with accuracy.
• Maintained store organization, handled stock replenishment, and resolved customer concerns.
• Collaborated with team members to ensure store readiness and cleanliness.

VOLUNTEER WORK  

Patient Service Representative          November 2022 - March 2024 

Peel Memorial Hospital, Brampton, ON

• Working in different areas such as the main lobby, urgent care center, diagnostic imaging, diabetes education center, complex medicine clinic and HR department.
• Greet patients, helping them with  registration, assisting, giving directions for easier navigation through the hospital.
• Self-managing by helping patients in Main Lobby and Urgent Care Center with greeting patients, providing information and directions
• Helping HR with employee files.
• Self motivation and having time management by helping the Diabetes Education Center with faxing, mailing, organizing supply closet and helping with various files. Also, helping the Complex Medicine Clinic with filling, prescription, discharging patients, folders.
• Various levels of communication. Working with diverse personalities. 

Business Administration - Human Resources  Fall 2023 - Present 

George Brown College, Toronto, ON

• Business Computer Application - knowledge of Microsoft Word, PowerPoint, Excel
• Human Resource Management - the strategic approach to nurturing and supporting employees and ensuring a positive workplace environment. 

Health Office Administration                                                                 Winter 2020 - April 2022

George Brown College, Toronto, ON

• Medical Terminology - knowledge of the meanings of suffixes, prefixes, basic combining forms, and how to break words down into their component parts. Know the locations and functions of the major organs as well as the complex structure of the body.
• Technology and Information - acquired knowledge of contemporary information systems and introduction to development of different types of software such as MS Word and Excel. 
• Keyboarding - essential to acquiring other software tools and practical work skills and developing efficiency.