Ismael Hernandez

With over 10 years of experience in security and retails roles across high-profile environments—including Casinos, Shopping Malls, Nightclubs, I bringing a strong background in customer-focused services, safety enforcement and emergency responses. My experience, strong interpersonal skills and bilingual communication in English and Spanish, makes me a reliable asset.

With over ten years of experience in professional security roles across high-profile environments—including Casinos, Shopping Malls, Nightclubs, and Large-scale events—I bring a strong background in customer-focused services, safety enforcement and emergency responses. My extensive experience, combined with strong interpersonal skills and bilingual communication in English and Spanish, makes me a reliable asset for any guest service and security team.

At Cowboys Casino, I developed a reputation for professionalism and accuracy through detailed reporting, regulatory compliance, and conflict de-escalation. My efforts directly contributed to a 40% reduction in violent incidents over three years. I have also delivered AGLC-mandated training to staff, ensuring proper adherence to age-verification, responsible gaming, assets security and OH&S protocols and worked as Acting Security Supervisor.

During my tenure at Cadillac Fairview Market Mall, I supervised daily security operations, led a team of guards, and ensured full compliance with Alberta Fire Code standards through monthly drills and inspections. I have collaborated regularly with Calgary Police, Fire Services, and EMS, enabling swift resolution during incidents and maintaining safe environments for employees and the public. My proactive approach to risk management has contributed to reduced incident rates and more efficient reporting processes.

Beyond my security expertise, I bring a strong former customer service background (Rexall, GAP Canada and Walmart), exceptional situational awareness, and a commitment to maintaining safe, welcoming environments. I take pride in remaining calm under pressure, resolving conflicts diplomatically, and representing organizations with professionalism and integrity.

I am enthusiastic about contributing my skills during day or night shifts, supporting team’s missions to ensure a safe and secure environment. I welcome the opportunity to discuss how my experience aligns with your needs.

High Scholl Diploma; Alberta Safety License; Alberta Gaming, Liquor & Cannabis (AGLC) Certification; ProTect Security Staff Training; Anti-Money Laundering (AML) Training; Deal Us In (Phase 1 & 2) Training Program; Pressure Points Control Tactics (PPCT) Training; First Aid & CPR Certification.