Jack Kelly

I have been in the sports industry for a majority of my working career. Spending most in the sport of golf while working in the club atmosphere I have also worked in hockey and swimming as an instructor.

Experience

Junior Coach and Administration

PEAK PERFORMANCE GOLF                                                                         October 2020– Present

• Ensure members and guests are shown to their hitting bays and that the technology is running to its fullest
• Provide excellent customer service to sell Mat Times and Memberships that would fit the customers’ needs.
• Teach junior golfers about the swing and rules of golf. 
• Ensure the safe daily operation of the golf/gym facility, through the delegation and execution of tasks required. Ensure myself, staff and members are safe during their visit.

Assistant Professional 

THE COUNTRY CLUB (CLUBLINK CORPORATION)                               May 2020– November 2020

• Coordinate and execute weekly club events such as Corporate events and Ladies’ day; organize events on a weekly basis, updating rosters, posting leaderboards and setting up the registration area.
• Provided exceptional customer service with members and guests through the use of communication and problem solving skills.
• Ensure the safe daily operation of the golf course, through the delegation and execution of tasks required. Ensure myself, staff and members are safe during the round and while on premises.

Assistant Professional                                                                                                                 GRANDVIEW GOLF CLUB (CLUBLINK CORPORATION)                         May 2018 – October 2019

• Coordinate and execute weekly club events such as Corporate events and Ladies’ day; organize events on a weekly basis, updating rosters, posting leaderboards and setting up the registration area.
• Provided exceptional customer service with members and guests through the use of communication and problem solving skills.
• Ensure the daily operation of the golf course, through the delegation and execution of tasks required 
• Ran bi-weekly Junior golf camps during the summer. Taught between 4-10 kids about golf etiquette, the rules of the game and fundamentals of the swing.

Retail Manger

THE COUNTRY CLUB (CLUBLINK CORPORATION)                               March 2017 – November 2017

• Manage Pro Shop floor, including checking in members, assisting members with merchandise, restocking merchandise, and assisting members and staff in any way as needed.
• Plan and develop merchandising strategies that balance the members’ expectations and Club’s objectives.
• Maximize member interest and sale levels by merchandising and displaying the products appropriately, and as requested by stakeholders and sales representatives.
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs as needed.
• Remain up to date with industry’s best practices and merchandising trends.

Pro Shop Attendant

THE COUNTRY CLUB (CLUBLINK CORPORATION)                                April 2010 – November 2017

• Supervising within the Pro Shop, as well as the Back Shop staff.
• Open and close the pro shop, in accordance with standard operating procedures.
• Providing quality customer service to members and guests.
• Adjusting grips and assembling all types of golf clubs.
• Answering the phones and booking tee times for members and guests. 
• Informing customers about the facility.
• Maintaining the optics of the Pro Shop.
• Helping to sell golf products and merchandise.
• Operating the computerized point of sale system.
• Closing the daily sales.

Corporate Event Coordinator

THE COUNTRY CLUB (CLUBLINK CORPORATION)                                                   May 2015 – July 2016

• Assisted the Director of Operations, Head Professional & Food and Beverage Manager with daily supervision of Golf Operations in a high volume, 45-hole golf course.
• Provided exceptional customer service with members and guests through the use of communication and problem solving skills.
• Monitored Outside Services staff regularly to ensure a high level of customer service was being delivered consistently.
• Coordinated and executed all corporate events within the policies and procedures of ClubLink.
• Built and maintained professional relationships with current customers. 
• Sought out new business opportunities and relationships, and promoted other ClubLink clubs for corporate events.
• Worked directly with Corporate Event Convenors in order to provide a high level of professionalism at all corporate functions and maximize the use of all club services.
• Promoted the sale of corporate merchandise and corporate instructional programs.
• Ensured total customer satisfaction in regard to all events.
• Performed golf shop duties, including providing excellent customer service, golf shop sales and merchandising.

Proshop & Sales Attendant

JUST HOCKEY - SOURCE FOR SPORTS                                                      September 2012-March 2014

• Sized youth, junior and adults fully (players only).
• Helped size Junior teams in the GTHL for hockey equipment and exercise outfits for their team (ex. Vaughan Titans, Willowdale Blackhawks, Goulding Park Rangers, etc).

Other Work Experience

Video Producer

WAYNE GRETZKY FANTASY CAMP                                                               February 24th-March 1st-2013

March 23rd-28th 2014 March 19th-24th 2015 March 17th-22nd 2016

March 12th –16th, 2017

Grocery Department

PAT’S NO FRILLS                                                                                                                April 2006 – April 2012

Education

• Graduated from Northview Heights Secondary School
• Attended Seneca College for Business Management at Newnham Campus.

Certifications

• Certified in Emergency First Aid & CPR (A) 
• Certified in Heartsaver AED & CPR (C) 
• Obtained Food Handler Certificate
• Obtained Smart Serve
• Trained in the basics of Fall Protection