James Dunlop

Organized, hard-working, customer service-oriented individual with 12 years experience in a logistics and warehouse settings with ever increasing responsibility. Experienced in inbound/outbound and day/night shifts while dealing with a wide variety of types of shipments and goods. Leading a number of employees of various sizes and responsibilities. Improved operation efficiency and employee satisfaction with new engagement process between the various levels from drivers, dock and office workers.

Proficient with AS400, Degama & Truckmate

Proficient with SAP & Oracle 

Extensive supervisory/management experience

Strong customer service skills

Rate entry, Accessorial charges and OSD (Overage, Shortage, Damage) trained

Solid communications, planning and critical thinking skills essential to a safe and efficient job site.

Familiarity with border customs requirements

Proficient with Microsoft Products (Word, Excel, PowerPoint, etc.)

Forklift Certified

Class5 Licence with air brakes

Operations Supervisor: Tag Logistics Corp November 2023 – June 2024, Calgary,AB

Responsible for aiding managers in the successful operation of a building with 40+ associates in a fast paced environment. Manage a warehouses operations on a variety of shifts as well as covering for absent employees when necessary. Duties including forklift operation, shunting, planning, dispatching, equipment control, preparing reports, training new employees, managing a warehouse space without direct supervision. Responsible for addressing employee concerns as well as conflict resolution. Communicating between departments as well as other terminals and engaging with customers to address concerns, arrange for special delivery requirements, etc. 

Operations Manager: Minimax Express July 2023 – September 2023, London, ON

Responsible for leading a small operation with 6 associates in fast paced environment. Manage a warehouse with shipping, loading, unloading, a variety of products including many requiring special handling and paperwork. Responsible for addressing employee concerns as well as conflict resolutions. Preparing reports, dispatching drivers, managing a warehouse space and yard without any direct supervision. Communicating between departments as well as other terminals and engaging with customers to address concerns, arrange for special delivery requirements, etc. Handle OSD issues as well as apply rate entries and accessorial charges to orders.

Operations Supervisor: Day & Ross June 2021 – July 2023, Woodstock ON

Responsible for leading an operation with 30+ associates in fast paced environment. Manage a 500K sq ft warehouse with shipping, loading, unloading, a variety of products including many requiring special handling and paperwork. Responsible for addressing employee concerns as well as resolving issues between employees. Preparing reports, dispatching drivers, forklift operation, shunting, managing a warehouse space and yard without any direct supervision. Communicating between departments as well as other terminals and engaging with customers to address concerns, arrange for special delivery requirements, etc. 

Dock Supervisor: Day & Ross 2017 – 2021, Edmonton AB 

Responsible for leading the night shift operation with 10+ associates in fast paced environment. Manage a 200K sq ft warehouse with shipping, shunting, loading & unloading a variety of products including many requiring special handling. As supervisor responsible for addressing employee concerns as well as resolving issues between employees. Preparing reports, dispatching freight, managing a warehouse space and yard. Communicating between departments as well as engaging with customers.

Lead-hand/Dock Worker: Day & Ross 2013 – 2017, Saskatoon SK

Operating a forklift whilst dealing with various kinds of freight. Ensuring the safe and quick removal of freight from a trailer as well as loading out for deliver. Engaging with customers for order pickups/deliveries as well as addressing concerns. Some experience operating a shunt truck.

Supply Chain Management, Minor, Mount Royal University

Sociology, 2 years, Brock University

High School Diploma, British School of Paris