Jaouad Doukali

PROFESSIONAL SUMMARY

Accomplished Food & Beverage Management Professional with over

25 years of international hospitality experience across luxury hotels,

fine dining establishments, and casual restaurants. Proven track

record in optimizing operations, enhancing guest experiences, and

driving revenue growth. Expert in menu development, staff training,

inventory management, and maintaining exceptional service

standards. Skilled in cross-cultural team leadership with experience

spanning Canada, Saudi Arabia, and Morocco. Consistently delivers

results in high-volume, fast-paced luxury environments while

maintaining strict quality and cost controls.

CORE COMPETENCIES

• Revenue Optimization • Team Leadership &

Development

• Inventory & Cost Control • Guest Experience Management • Multi-outlet Operations • Cross-cultural Management • Menu Engineering

• Health & Safety Compliance

• Financial Planning & Analysis

PROFESSIONAL EXPERIENCE

FOOD AND BEVERAGE MANAGER | Holiday Inn Osoyoos |

Osoyoos, Canada | March 2022 - Present

• Oversee all F&B operations for a 4-star hotel, managing a team of

15 staff across restaurant, bar, and banquet services.

• Implemented new inventory management system resulting in 12%

reduction in food waste and 8% decrease in overall costs.

• Developed and launched seasonal menu concepts that increased

restaurant revenue by 15% year-over-year.

• Established comprehensive staff training program improving guest

satisfaction scores from 4.2 to 4.7/5.0.

• Ensure strict compliance with health and safety regulations,

maintaining perfect scores on all inspections.

• Manage annual F&B budget of $1.2M, consistently meeting or

exceeding profit targets.RESTAURANT MANAGER | Solo Pasta Vancouver | Vancouver,

Canada | February 2022 - March 2022

• Led front-of-house operations for upscale Italian restaurant during

transition period.

• Implemented service standards that improved table turnover by

20% while maintaining quality.

HEAD OFFICE BRAND & AREA OPERATION MANAGER |

Burger Origin | Abha, Saudi Arabia | July 2020 - February 2022

• Directed operations for 12 fast-food restaurants with combined

annual revenue of $8M+.

• Standardized brand procedures across all locations, improving

operational efficiency by 25%.

• Developed and implemented quality control systems reducing

customer complaints by 40%.

• Trained and mentored 6 restaurant managers, with 4 advancing to

higher positions.

RESTAURANTS MANAGER | Crowne Plaza Hotel and

Convention Centre | Riyadh, Saudi Arabia | June 2019 - June 2020

• Managed 7 diverse F&B outlets including fine dining, international

cuisine, and specialty restaurants.

• Oversaw team of 45 staff members across all outlets with $3.5M

annual revenue responsibility.

• Coordinated F&B services for convention center events with

capacities up to 500 guests.

• Increased average check value by 18% through strategic menu

engineering and staff upselling training.

RESTAURANTS MANAGER | Crowne Plaza Al Khobar | Al

Khobar, Saudi Arabia | November 2017 - May 2019

• Directed all-day dining operations including breakfast, lunch,

dinner, and à la carte service.

• Managed specialty Moroccan restaurant and lobby café, supervising

team of 30 staff members.

• Increased restaurant profitability by 22% through menu

optimization and cost control measures.

• Implemented customer feedback system resulting in 30% increase

in positive reviews.ASSISTANT FOOD & BEVERAGE MANAGER | Copthorne by

Millennium Riyadh | Riyadh, Saudi Arabia | May 2016 - October

2017

• Supervised evening operations for all F&B outlets including all-day

dining restaurant and lobby café.

• Managed meeting room catering services for corporate events and

conferences.

• Reduced operational costs by 15% while maintaining service

quality standards.

EARLIER EXPERIENCE

Progressive experience in restaurant management roles with

increasing responsibility, including:

• ASSISTANT RESTAURANT MANAGER, Anjum Hotel (5★),

Mecca, Saudi Arabia (2013-2015)

• ASSISTANT RESTAURANT MANAGER, Movenpick Hotel &

Residence Hajar Tower (5★), Mecca, Saudi Arabia (2010-2013)

• ASSISTANT MANAGER, Amo Hamza Restaurant Sea Food,

Riyadh, Saudi Arabia (2008)

• BRANCH MANAGER, Zad Group Chinese Cuisine, Jeddah, Saudi

Arabia (2005-2008)

• SUPERVISOR, Canton Sizzler Italian Cuisine, Riyadh, Saudi

Arabia (2003-2005)

• HEAD WAITER, Elegant Restaurant French Cuisine, Riyadh,

Saudi Arabia (2001-2003)

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR'S IN HOTEL MANAGEMENT / TECHNICIEN

EN GESTION TOURISTIQUE ET HOTELIERE

University Effet, Fes-Medina, Morocco — 2001

Coursework included: Hospitality Operations, Food & Beverage

Management, Financial Management, Marketing

BACHELOR'S IN LITERATURE

Imam Choutaibi, Fes-Medina, Morocco — 2009

Enhanced communication and cultural analysis skills applicable to

guest relations and international hospitali