Jaswinder Kaur

An empathetic, adaptable, detail-oriented, and highly driven professional with an ability to work well in a fast-paced and energetic environment. Possesses excellent communication and time management skills. Demonstrated admirable teamwork skills, delegating expertise, and is looking forward to utilizing these skills in a reputable organisation.

• Client Relation Coordinator & Administrative Officer (full time) Harbour Landing Village, Regina, SK, CA
May 2020- Nov2022
- Provide customer experience, sales support & administrative work functions within organization
- Greeting and welcoming customers to the office
- Treatment planning and educating customers of organization policies
- Greeting and welcoming customers to the office
- Assisting customers to fill out information or consent forms
- Scheduling, rescheduling, or canceling appointments as needed
- Preparing residents’ charts and daily schedules for the staff.
- Updating residents’ records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
   
- Communicating with insurance providers to determine if residents are required to make co-payments.
- Maintained appointments and schedules for the clinic
- Handled incoming and outgoing calls and e-mails
- Ordered organisation supplies
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties, such as answering telephones, photocopying, filing, faxing, and inventory management
• Customer service representative & Team Lead- Sydney Call Center, Sydney, NS -June 2019- April2020
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Ensure first call resolution through problems solving and effective call handling
- Accurately document and process customer claims in appropriate systems.
- Attend meetings and training and review all new training material to stay up to-
date on changes to program knowledge and systems.
- Adhere to all attendance and work schedule requirement
• Bakery Associate (Part time) Walmart, Sydney NS October 2019-April2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Managed cash counter
- Improved time management skills in fast paced environment
• Customer Service Associate (Part time) Subway, Sydney NS September 2018-April 2019
- Prepared and served food products.
- Ensure high level of health and safety standards
- Overseen Stock replenishment
- Maintained an orderly appearance throughout the sales floor.
• Medical Lab Technician Intern | Baba Farid University of Health Sciences, Faridkot, Punjab, India, 2016 –2017

• Bachelor of Public Health (Post-Degree Diploma) Cape Breton University, NS
• September 2018 – April 2020
• Program Highlights – Public Health Inspection, Public Health Administration,
Emergency Preparedness, Occupational Hygiene, Health risk Assessment, Health Care Policy, Health Care Operations Management and Communication for Effective Healthcare
• Received Dean’s Honour List from college
• Bachelor of Medical Lab Technology | Baba Farid University of Health Sciences, Faridkot, Punjab, India
• September 2012 – April 2017
• Program Highlights – Clinical Biochemistry Methods, Special Histology
&Histochemical Methods, Applied Haematology, Applied Microbiology, Analytical Biochemistry & Metabolism, Basic Cellular Pathology & Allied Techniques and Cytology, Fundamentals of Haematology, Basic Techniques in Laboratory Haematology, Blood Banking & Clinical Pathology, Immunology