Jelani Oliver

I’m currently looking for a new position in the clinical research field and am open to contract and full-time positions.

Axiom Real-Time Metrics (CRO) 
Project Management Intern
 Supported 6 project managers: eCRF writing, validation and testing, created clinical trial questionnaires on eBuilder, submitting IT tickets to software engineers, and preparing eDiaries for patients
 Entered patient data, logged and solved queries in eFusion
 Supported project management of 4 clinical trials (cardiovascular, oncology, respiratory and intestinal), including: Study Start Up, Study Initiation, Study Conduct, Close-Out activities and documentation
 Applied knowledge of ICH-GCP guidelines, and applicable regulations throughout the trials
 Applied knowledge of clinical trial SOPs, GMPs, and cGMPs to Quality Operations, Manufacturing and Packaging 
 Designed, configured and validated modules of clinical trial questionnaires using eCRFs
 Assisted in the development of eFusion guidelines and instructions for the study teams
 Performed build tests using a validation report comparing results from eFusion to the trial specifications ensuring it  meets the clients’ requirements

Home Trust Company 
Customer Service Specialist
 Responded to customer inquiries from Home Trust Mortgage and Deposits clients in the inbound Contact Centre (first contact resolution, personal accountability, empathy, maintaining composure)
 Followed-up on escalations and customer complaints (resolve 95% within 2 days)
 Achieved strong post call survey results 
 Took appropriate steps to maintain compliance and procedural adherence to achieve department standard for quality monitoring 
 Achieved meeting expectations for call quality monitoring (80% + behaviours)
 Maintained key metrics within departmental standards

Shoppers Drug Mart
Pharmacy Assistant (Part-Time)
 Assisted with preparing, packaging and distributing patients’ prescriptions, including preparing monthly blister packs, compounding and ensuring safe narcotic drug count 
 Ensured effective administration and inventory management and delivered exceptional customer service
 Proficient with Healthwatch and Delta systems
 

1) Humber College, Graduate Certificate with Honours in Clinical Research 
2) University of Waterloo, B.Sc. Biomedical Sciences