Jelena Cvetkovic

Dedicated Administrative Administrator with a strong background in providing administrative and comprehensive human resources support. Proven ability to manage payroll systems, maintain meticulous personnel records, and facilitate seamless HR operations. Experienced in efficient onboarding process, managing correspondence (e-mails, letters, packages etc.), and fostering a positive work environment.

Accounts Officer | Industrial Alliance Financial Group | Toronto | Dec 2018 – June 2023
• Coordinated the flawless initiation of new accounts, showcasing expertise in various investment account types, complex fee structures, and nuanced account specifications.
• Provided invaluable support in meticulously reviewing and enhancing existing accounts, thoroughly validating documentation for both new and supplementary accounts.
• Systematically compiled essential information for new accounts, accurately inputting intricate data into advanced electronic systems, and maintaining well-organized digital repositories for associated forms and documents.
HR Specialist | Scotia Bank (Contract) | Toronto | Apr 2018 – Aug 2018
• Executed a proactive communication strategy to identify internal vacancies, fostering seamless collaboration with recruiters daily.
• Conducted comprehensive research on the organizational chart for POS codes, initiating job requisitions, validating employee POS codes, and establishing SRL plus POS codes for newly onboarded staff.
• Demonstrated exceptional teamwork by engaging diverse stakeholders to ensure timely posting and fulfillment of job requisitions, while securing necessary approvals for new hires.
HR Administrator Lifecycle | Scotia Bank (Contract) | Toronto | Aug 2018 – Dec 2018
• Efficiently managed manual payroll processing and meticulously investigated and resolved payroll discrepancies.
• Addressed employee inquiries regarding severance offers, showcasing a profound understanding of company policies.
• Issued precise employment letters for new hires and skillfully managed the process for work assignment changes, ensuring meticulous documentation and smooth transitions.
Customer Service |Canadian Imperial Bank of Commerce | Toronto | Jan 2016 – Mar 2018
• Managed safety deposit box clients and adeptly handled ABM cashflow operations for the branch.
• Ensured strict adherence to health and safety protocols through regular orientation updates.
• Balanced a team of tellers, guaranteeing accurate financial operations.
• Provided valuable and practical guidance to clients, enhancing their overall banking experience.
• Achieved and exceeded referral goals, significantly contributing to branch growth and success.

PMP Project Management | The Chang School | Toronto | Expected Completion: 2024
Bachelor of Economics | Megatrend University | Belgrade, Serbia | Year Completion: 2006