Jermaine McLean

Highly accomplished and results-oriented Customer Success Manager with 7+ years of experience driving customer satisfaction, retention, and growth in B2B and B2C environments. Proven ability to manage complex accounts, build strong client relationships, optimize onboarding, and exceed key performance indicators (KPIs) such as revenue growth, retention, and contract renewals. Adept at cross-functional collaboration to align customer needs with business goals, delivering exceptional experiences and fostering long-term loyalty. 

My professional experience spans over 15 years in customer-facing roles, with over 7 years focused on customer success management, account management, and business development. I’ve worked across various industries, including manufacturing, distribution, and service, where I’ve consistently delivered results in revenue growth, customer retention, and satisfaction. My background includes managing client relationships, expanding territories, and optimizing processes to enhance customer experience. I also bring a strong foundation in management studies, certifications in project management and sales operations, and a passion for innovation, making me well-equipped to drive success in any role.

My educational background is anchored by a Bachelor’s degree in Business Administration (Management), which I earned summa cum laude from Monroe College. This program provided me with a strong foundation in leadership, business strategy, and human resource management. Additionally, I have completed certifications through Coursera in Project Management and Salesforce Sales Operations, which have enhanced my skills in process optimization and CRM tools. I also earned a Sales Development certification through CourseCareers, where I gained practical knowledge in sales techniques, prospecting, and tools like ZoomInfo and LinkedIn, further solidifying my expertise in business development and customer success