Jessie Hilton

I am passionate about giving quality guest service and providing support for the teams I work with.

I am eager to meet new people and gain new experiences and skills.

Tour Guide (Seasonal)

Adventures by Disney - Calgary, AB

June 2019 to Present

• Guide up to 40 guests of all ages around Western Canada (Calgary, Banff, Lake Louise AB)
• Provide interesting & educational information about each location, and/or attraction that is visited
• Ensure a safe & entertaining environment for each guest
• Consistently create magical moments for guests
• Participate in all activities that guests get to experience (bike riding, rafting, hiking, dining, specific attractions)

Resort Activities Supervisor

Fairmont Hotels & Resorts - Lake Louise, AB

December 2019 to June 2022

• Supervise a team up to 20 members
• Run the boathouse for the summer months and the ski shop for the winter months
• Provide feedback, and encouragement for all team members
• Drive the zodiac rescue boat and be the first responder if a canoe flips or if an injury occurs
• Ensure a safe and efficient work environment
• Help in the interview process for upcoming seasons
• Daily cash outs and money handling
• Answer emails regarding activity bookings and general questions

Spa Receptionist

Radison Blu Hotel and Spa - Limerick, County Limerick

October 2018 to January 2019

• Greet guests with a welcoming personality
• Promote brands, spa products and services
• Maintain an organized and clean space
• Answer guest inquiries over phone, email, and face to face
• Help create schedules and adjust time blocks
• Keep spa facilities organized and well stocked for guests

Spa Concierge

Fairmont Hotels & Resorts - Lake Louise, AB

February 2018 to July 2018

• Greet guests in a soothing & welcoming way as they step through the door
• Have a full understanding of the services and products the spa offers, and have the ability to sell those service and products confidently
• Give an eloquent tour of the spa to all guests, while maintaining a safe and clean environment
• Book spa appointments by phone, email, or in person
• Input sales, guest statistics, and other necessary information into computer system
• Professionally handle any guest complaints about services or products

CAST MEMBER

WALT DISNEY WORLD

July 2016 to December 2016

• Sell a variety of snacks, treats, and drinks (out-door vending department)
• Direct guests to any area of the park as asked, and show understanding to any guest complaint or concern; aiming to create as many magical moments for guests as possible
• Cash handling and responsibility of orders and restocking products
• Maintain a clean and safe environment

BARISTA

STARBUCKS - Windsor, ON

May 2015 to 2016

• Service customers with all of their refreshment needs while providing excellent customer service with value added experience
• Show understanding of customer's concerns and complaints
• Ensure cleanliness and a safe work environment
• Act as an active and positive team member by encouraging fellow barista's and support them in their work

Bachelors in Business Studies with Tourism Management

Limerick Institute of Technology - Limerick, County Limerick

September 2018 to February 2019

Diploma in Tourism and Travel

St. Clair College - Windsor, ON

2015 to 2017