Jhony Andrade Lemus

Network Operations Center Analyst

Huawei Telecommunications / (10/2014 – 05/2018) / Bogotá, Col.

Huawei provides equipment, support and development for cellphone network providers.

• Live System monitoring.
• Created tickets to report failures under the 10 minutes response-time.
• Analyzed Key Performance Indicators ensuring services maintain acceptable levels.
• Oversaw Service Level Agreement compliance to ensure service availability over 99,97%

Drive Test Analyst

Path S.A.S / (11/2013 – 10/2014) / Bogotá, Colombia.

Path S.A.S. is an outsourced company that provides Network analysis services for clients like Huawei and Nokia.

• Network data collecting.
• Collecting network data for further analysis.
• Live Network Monitoring.
• Test plan programming.
• Live Feedback

Field Supervisor

Redcom Ltda / (10/2012 – 08/2013) / Bogotá, Colombia.

Redcom provides supervision and auditing services for Telecommunications clients.

• Optic fiber installation supervision.
• Installation Compliance.
• Installation Crew Supervision.
• Field Reporting

Financial Services Representative

Gatestone & Co. / (04/2019 – Present) / Toronto, Canada.

Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts.

• Administrated financial assessments.
• Performed financial assessments on consumer and business accounts.
• Conducted payment transactions electronically and   negotiating payment arrangements.
• Provided timely, efficient, courteous and respectful customer service.
• Used skip trace to find additional consumer contact information.

Cisco Certified Network Associate

Cisco Network Academy

Certified February 2023

Cybersecurity Fundamentals

York University

From 2021 to 2022

Project management 

Corporación Universitaria Minuto De Dios, Bogotá

From 2014-08 to 2015-09

Bachelor in Electronics and Telecommunications Engineering

Universidad Cooperativa de Colombia, Bogotá

From 2004-01 to 2011-09