Jo Anne Roberta Stevens

With over 20 years of experience in customer service and marketing, I have a deep understanding of building strong customer relationships, driving engagement, and creating impactful marketing strategies. Throughout my career, I’ve worked across various industries, developing expertise in crafting tailored solutions that not only meet but exceed customer expectations.

Temp Aid Corp

A manufacturer of temperature-controlled packaging solutions designed to maintain temperature stability for sensitive goods such as pharmaceuticals and food.

Led and managed the Customer Care team, ensuring the delivery of exceptional services to enhance customer satisfaction.

Built and maintained strong customer partnerships, identifying their goals and collaborating to alleviate challenges.

Provided support to the sales leadership team during the pre-sales cycle by assisting with the client’s setup, including quotation creation and taking on an account lead role post-pre-sale.

Ensured all Non-Disclosure Agreements and customer contracts were executed correctly and compliant with company policies.

Managed the customer and distributor portals, ensuring data was up-to-date.

Collaborated with finance and the leadership team to develop costing strategies and MSRP pricing for the sales team.

Addressed and resolved client concerns and issues promptly and effectively to maintain high client satisfaction.

Collaborated with the operations and logistics teams to deliver timely and shipments according to customer specifications and requirements.

Partnered with the marketing team to support the successful rollout of new products, ensuring alignment between sales and operations.

Coordinated lead management and client inquiries to support the sales pipeline and ensure timely follow-up.

Managed the end-to-end coordination of customer sales samples, ensuring timely delivery.

Tracked and reported KPIs related to lead management, sales samples sent, conversions to customers, sales order processing, and customer satisfaction.

Spearheaded key projects and coordinated cross-functional efforts to enhance operational workflow, including the rollout and transition of the CRM tool from NAV to Business Central, ensuring seamless updates and minimal disruption to operations.

Coordinated IT support for new hires, ensuring timely setup and ordering of equipment. Served as primary liaison between the company and external IT service provider.

Organized and planned team-building events and holiday parties to boost morale and strengthen internal collaboration.

Cranford Community College, Cranford, UK

‘O’Level English, Math, French, Drama, Geography, and Business Studies

West Thames College, London, UK

Diploma in Business Administrative Studies (Distinction)

Maidenhead College, Berkshire, UK

Diploma in Media Studies

Courses Attended

Canadian Manufacturers and Exports - Women in Manufacturing Leadership Course Microsoft Office Suite
Team Building / Leadership Experimental Learning course
Business Central CRM Training

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